Loan Assistant

Paul D Camp Community College; Franklin (VA); On-site; USD 28,000 - 30,000; Part time

Job summary

Paul D. Camp Community College is seeking a part-time Loan Assistant on the Franklin campus to support loan processing, financial aid advising, and Federal Work-Study coordination.

The role emphasizes customer service, accurate record-keeping, and interdepartmental collaboration to ensure a smooth student experience. The position requires proficiency in MS Office, attention to detail, and flexibility to work evenings/weekends as needed; travel between campuses is expected.

Qualifications

• Experience with word processing and spreadsheet software (e.g. MS Office Suite).
• Demonstrated ability to provide excellent customer service, while maintaining confidentiality.
• Demonstrated ability to work under pressure with a high level of accuracy and attention to detail.
• Demonstrated ability to communicate effectively, both orally and in writing, including public speaking.

Responsibilities

• Customer Service responsibilities—Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc.
• Loan Assistance – Provide backup to Loan Officer to provide point of contact on Franklin campus for students; Financial Aid Advising—providing assistance to students; coordinating with other departments to ensure a seamless student experience.
• Coordinate Federal Work-Study (FWS) Program on Franklin Campus—Manage student employment from posting descriptions to reconciling funds.
• File Maintenance—Create and maintain files and spreadsheets; use scanning software to manage documents.
• Administer Funds—Analyze financial aid problems; authorize, disburse, and reconcile loan, grant and scholarship.
• Other Duties—Travel and other duties as assigned.

Skills

Customer service

Confidentiality

Detail orientation

Team collaboration

Oral and written communication

Tools

MS Office Suite

Job description

Loan Assistant

Paul D. Camp Community College is a small 2-year college in Southeast Virginia. Campuses are located in Franklin and Suffolk. There also is a center in Smithfield. The college offers associate degrees, certificates, and career studies certificates In transfer and career/technical programs; credit and non-credit workforce services and training for businesses and industries; special interest classes for the community; and summer classes for youth through the Regional Workforce Development Center. A dual enrollment program for high school students, online courses, and developmental studies classes are available at the college as well.

Responsibilities

• Customer Service responsibilities—Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc. Assist with
• Loan Assistance – Provide backup to Loan Officer (located on Suffolk campus) to provide point of contact on Franklin campus for students. Financial Aid Advising-providing assistance to students, working closely with other departments to ensure a seamless student experience.
• Coordinate Federal Work-Study (FWS) Program on Franklin Campus-Manage student employment program from posting job descriptions to reconciling funds.
• File Maintenance— Create and maintain files and spreadsheets to track students. Use Scanning software to manage documents.
• Administer Funds— Analyse financial aid problems and take corrective action. Authorize, disburse, and assist with reconciliation of loan, grant and scholarship.
• Other Duties-Travel and other duties, as assigned

This is a wage position limited to working no more than 1,500 hours during the 12 month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12‑month period. This wage position offers no state benefits.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Required Qualifications

• Experience with word processing and spreadsheet software (e.g. MS Office Suite).
• Demonstrated ability to provide excellent customer service, while maintaining confidentiality.
• Demonstrated ability to work and make decisions under pressure, with a high level of accuracy. and attention to detail, while maintaining composure.
• Demonstrated ability to work cooperatively in a team environment, adapting quickly and easily to competing deadlines.
• Demonstrated ability to communicate effectively, both orally and in writing, including public speaking.
• Experience maintaining accurate, complete and up-to-date client files and records.
• Demonstrated ability to establish goals and priorities and make decisions based on established business processes.
• Experience in interpreting and applying government regulations, guidelines, policies and procedures.
• Willingness to work evenings and weekends as needed to assist students during busy peak periods.
• Familiarity with the Free Application for Federal Student Aid (FAFSA).

Additional Considerations

• Work experience in higher education areas such as financial aid, academic/career coaching, or advising.
• Experience using tools such as EAB Navigate, PeopleSoft Student Information System (SIS) & Canvas.
• Knowledge of federal and state financial aid programs, Direct Loans in particular.
• Demonstrate an understanding of the needs of disadvantaged and first-generation students
• Experience working with military or veterans populations

Operation of a State Vehicle: No

Supervises Employees: No

Required Travel: Travel between all campuses.

Posting Details

• Working Title | Loan Assistant
• Role Title | Education Support Spec III
• Role Code | 29144-SW
• FLSA | Nonexempt
• Pay Band | 04
• Position Number | 277W0350
• Agency | Paul D. Camp Community College
• Division | Paul D. Camp Community College (Div)
• Work Location | Franklin (City) - 620
• Hiring Range | $20.02 - $22.00 hr
• Emergency/Essential Personnel | No
• EEO Category | 6-Administrative Support
• Full Time or Part Time | Part Time
• Does this position have telework options? -Telework options are subject to change based on business needs- | No
• Does this position have a bilingual or multilingual skill requirement or preference? | No
• Work Schedule | Monday – Friday, 8:00 AM – 2:00 PM
• Sensitive Position | No

Posting Information

• Posting Number | WGE_3288P
• Recruitment Type | General Public - G
• Number of Vacancies | 1
• Job Open Date | 07/16/2026
• Job Close Date | 10/16/2026
• Agency Website | https://www.pdc.edu
• Contact Name | Dr. Teresa Harrison
• Email | [e-mail]
• Phone Number | [phone]

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. Unofficial Transcripts
2. Other Document
3. Alternative Hiring Process Letter