Student Financial Aid & Loan Assistant

Virginia's Community College System; Richmond (VA); On-site; USD 28,000 - 30,000; Part time

Job summary

Paul D. Camp Community College is seeking a part-time Loan Assistant to support education services at the Franklin campus. Responsibilities include customer service, financial aid advising, loan disbursement, and coordinating the Federal Work-Study program across campuses.

The role requires skilled use of MS Office, strong confidentiality, and the ability to work evening/night weekends as needed. Travel between campuses is expected; no telework. Salary is wage-based with hourly pay range.

Qualifications

• Experience with word processing and spreadsheet software (e.g. MS Office Suite).
• Demonstrated ability to provide excellent customer service, while maintaining confidentiality.
• Demonstrated ability to work and make decisions under pressure, with a high level of accuracy and attention to detail, while maintaining composure.
• Demonstrated ability to work cooperatively in a team environment, adapting quickly and easily to competing deadlines.
• Demonstrated ability to communicate effectively, both orally and in writing, including public speaking.
• Experience maintaining accurate, complete and up-to-date client files and records.
• Demonstrated ability to establish goals and priorities and make decisions based on established business processes.
• Experience in interpreting and applying government regulations, guidelines, policies and procedures.
• Willingness to work evenings and weekends as needed to assist students during busy peak periods.
• Familiarity with the FAFSA.

Responsibilities

• Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc.
• Assist with Loan Assistance and Financial Aid advising, coordinating with other departments for a seamless student experience.
• Coordinate Federal Work-Study (FWS) Program on Franklin Campus—manage student employment from posting to funds reconciliation.
• Create and maintain files and spreadsheets to track students; use scanning software.
• Analyze financial aid problems and take corrective action; authorize, disburse, and assist with reconciliation of loan, grant and scholarship.
• Travel between campuses and perform other duties as assigned.

Skills

MS Office

Customer service

Decision making

Teamwork

Communication skills

Recordkeeping

Prioritization

Regulatory knowledge

Evening/weekend work

FAFSA knowledge

Tools

EAB Navigate

PeopleSoft SIS

Canvas

Job description

Paul D. Camp Community College is seeking a part-time Loan Assistant to support education services at the Franklin campus. Responsibilities include customer service, financial aid advising, loan disbursement, and coordinating the Federal Work-Study program across campuses.

The role requires skilled use of MS Office, strong confidentiality, and the ability to work evening/night weekends as needed. Travel between campuses is expected; no telework. Salary is wage-based with hourly pay range.