Campus Financial Aid & Loan Support Specialist

Virginia Community Colleges; Franklin (VA); On-site; USD 28,000 - 30,000; Part time

Job summary

Paul D. Camp Community College is seeking a Loan Assistant to support customer service, financial aid tasks, and loan coordination on the Franklin campus. You will assist students, coordinate the Federal Work-Study program, and maintain accurate records.

The role involves backing up the Loan Officer on the Franklin campus, providing FAFSA-related advising, and processing funds with attention to detail. Evening/weekend flexibility is required as needed.

Qualifications

• Experience with word processing and spreadsheet software (e.g. MS Office Suite).
• Demonstrated ability to provide excellent customer service, while maintaining confidentiality.
• Demonstrated ability to work and make decisions under pressure, with a high level of accuracy and attention to detail.
• Demonstrated ability to work cooperatively in a team environment, adapting quickly to deadlines.
• Demonstrated ability to communicate effectively, both orally and in writing, including public speaking.
• Experience maintaining accurate, complete and up-to-date client files and records.
• Demonstrated ability to establish goals and priorities and make decisions based on established business processes.
• Experience in interpreting and applying government regulations, guidelines, policies and procedures.
• Willingness to work evenings and weekends as needed to assist students.
• Familiarity with FAFSA.

Responsibilities

• Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc.
• Assist with Loan Assistance – provide backup to Loan Officer on Franklin campus to be the point of contact for students.
• Provide FAFSA-related financial aid advising and coordinate with other departments for a seamless student experience.
• Coordinate Federal Work-Study (FWS) program on Franklin Campus; manage student employment from posting to reconciliation.
• File maintenance: create and maintain files and spreadsheets; use scanning software to manage documents.
• Administer funds: analyze financial aid problems and take corrective action; authorize, disburse, and reconcile loan, grant and scholarship disbursements.
• Travel and other duties as assigned.

Skills

Word processing

Spreadsheet software

Customer service

Confidentiality

Decision making under pressure

Teamwork

Communication

File maintenance

Public speaking

Adaptability

Tools

EAB Navigate

PeopleSoft SIS

Canvas

Job description

Paul D. Camp Community College is seeking a Loan Assistant to support customer service, financial aid tasks, and loan coordination on the Franklin campus. You will assist students, coordinate the Federal Work-Study program, and maintain accurate records.

The role involves backing up the Loan Officer on the Franklin campus, providing FAFSA-related advising, and processing funds with attention to detail. Evening/weekend flexibility is required as needed.