Loan Assistant

Virginia's Community College System; Richmond (VA); On-site; USD 28,000 - 30,000; Part time

Job summary

Paul D. Camp Community College is seeking a part-time Loan Assistant to support education services at the Franklin campus. Responsibilities include customer service, financial aid advising, loan disbursement, and coordinating the Federal Work-Study program across campuses.

The role requires skilled use of MS Office, strong confidentiality, and the ability to work evening/night weekends as needed. Travel between campuses is expected; no telework. Salary is wage-based with hourly pay range.

Qualifications

• Experience with word processing and spreadsheet software (e.g. MS Office Suite).
• Demonstrated ability to provide excellent customer service, while maintaining confidentiality.
• Demonstrated ability to work and make decisions under pressure, with a high level of accuracy and attention to detail, while maintaining composure.
• Demonstrated ability to work cooperatively in a team environment, adapting quickly and easily to competing deadlines.
• Demonstrated ability to communicate effectively, both orally and in writing, including public speaking.
• Experience maintaining accurate, complete and up-to-date client files and records.
• Demonstrated ability to establish goals and priorities and make decisions based on established business processes.
• Experience in interpreting and applying government regulations, guidelines, policies and procedures.
• Willingness to work evenings and weekends as needed to assist students during busy peak periods.
• Familiarity with the FAFSA.

Responsibilities

• Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc.
• Assist with Loan Assistance and Financial Aid advising, coordinating with other departments for a seamless student experience.
• Coordinate Federal Work-Study (FWS) Program on Franklin Campus—manage student employment from posting to funds reconciliation.
• Create and maintain files and spreadsheets to track students; use scanning software.
• Analyze financial aid problems and take corrective action; authorize, disburse, and assist with reconciliation of loan, grant and scholarship.
• Travel between campuses and perform other duties as assigned.

Skills

MS Office

Customer service

Decision making

Teamwork

Communication skills

Recordkeeping

Prioritization

Regulatory knowledge

Evening/weekend work

FAFSA knowledge

Tools

EAB Navigate

PeopleSoft SIS

Canvas

Job description

Working Title Loan Assistant Role Title Education Support Spec III Role Code 29144-SW FLSA Nonexempt Pay Band 04 Position Number 277W0350 Agency Paul D. Camp Community College Division Paul D. Camp Community College (Div) Work Location Franklin (City) - 620 Hiring Range $20.02 - $22.00 hr Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Monday – Friday, 8:00 AM – 2:00 PM

This is a wage position limited to working no more than 1,500 hours during the 12 month period of May 1 – April 30, regardless of the hire date.

Sensitive Position No Job Description

Paul D. Camp Community College is a small 2-year college in Southeast Virginia. Campuses are located in Franklin and Suffolk. There also is a center in Smithfield. The college offers associate degrees, certificates, and career studies certificates In transfer and career/technical programs; credit and non-credit workforce services and training for businesses and industries; special interest classes for the community; and summer classes for youth through the Regional Workforce Development Center. A dual enrollment program for high school students, online courses, and developmental studies classes are available at the college as well.

Customer Service responsibilities—Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc. Assist with

Loan Assistance – Provide backup to Loan Officer (located on Suffolk campus) to provide point of contact on Franklin campus for students. Financial Aid Advising-providing assistance to students, working closely with other departments to ensure a seamless student experience.

Coordinate Federal Work-Study (FWS) Program on Franklin Campus-Manage student employment program from posting job descriptions to reconciling funds.

File Maintenance— Create and maintain files and spreadsheets to track students. Use Scanning software to manage documents.

Administer Funds— Analyse financial aid problems and take corrective action. Authorize, disburse, and assist with reconciliation of loan, grant and scholarship.

Other Duties-Travel and other duties, as assigned

This is a wage position limited to working no more than 1,500 hours during the 12 month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Experience with word processing and spreadsheet software (e.g. MS Office Suite).
• Demonstrated ability to provide excellent customer service, while maintaining confidentiality.
• Demonstrated ability to work and make decisions under pressure, with a high level of accuracy. and attention to detail, while maintaining composure.
• Demonstrated ability to work cooperatively in a team environment, adapting quickly and easily to competing deadlines.
• Demonstrated ability to communicate effectively, both orally and in writing, including public speaking.
• Experience maintaining accurate, complete and up-to-date client files and records.
• Demonstrated ability to establish goals and priorities and make decisions based on established business processes.
• Experience in interpreting and applying government regulations, guidelines, policies and procedures.
• Willingness to work evenings and weekends as needed to assist students during busy peak periods.
• Familiarity with the Free Application for Federal Student Aid (FAFSA).

Additional Considerations

• Work experience in higher education areas such as financial aid, academic/career coaching, or advising.
• Experience using tools such as EAB Navigate, PeopleSoft Student Information System (SIS). & Canvas.
• Knowledge of federal and state financial aid programs, Direct Loans in particular.
• Demonstrate an understanding of the needs of disadvantaged and first-generation students
• Experience working with military or veterans populations

Operation of a State Vehicle No Supervises Employees No Required Travel

Travel between all campuses.

Posting Number WGE_3288P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 07/16/2026 Job Close Date 10/16/2026 Open Until Filled Agency Website https://www.pdc.edu

Contact Name Dr. Teresa Harrison Email [e-mail] Phone Number [phone] Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.