Loan Assistant

Virginia Community Colleges; Franklin (VA); On-site; USD 28,000 - 30,000; Part time

Job summary

Paul D. Camp Community College is seeking a Loan Assistant to support customer service, financial aid tasks, and loan coordination on the Franklin campus. You will assist students, coordinate the Federal Work-Study program, and maintain accurate records.

The role involves backing up the Loan Officer on the Franklin campus, providing FAFSA-related advising, and processing funds with attention to detail. Evening/weekend flexibility is required as needed.

Qualifications

• Experience with word processing and spreadsheet software (e.g. MS Office Suite).
• Demonstrated ability to provide excellent customer service, while maintaining confidentiality.
• Demonstrated ability to work and make decisions under pressure, with a high level of accuracy and attention to detail.
• Demonstrated ability to work cooperatively in a team environment, adapting quickly to deadlines.
• Demonstrated ability to communicate effectively, both orally and in writing, including public speaking.
• Experience maintaining accurate, complete and up-to-date client files and records.
• Demonstrated ability to establish goals and priorities and make decisions based on established business processes.
• Experience in interpreting and applying government regulations, guidelines, policies and procedures.
• Willingness to work evenings and weekends as needed to assist students.
• Familiarity with FAFSA.

Responsibilities

• Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc.
• Assist with Loan Assistance – provide backup to Loan Officer on Franklin campus to be the point of contact for students.
• Provide FAFSA-related financial aid advising and coordinate with other departments for a seamless student experience.
• Coordinate Federal Work-Study (FWS) program on Franklin Campus; manage student employment from posting to reconciliation.
• File maintenance: create and maintain files and spreadsheets; use scanning software to manage documents.
• Administer funds: analyze financial aid problems and take corrective action; authorize, disburse, and reconcile loan, grant and scholarship disbursements.
• Travel and other duties as assigned.

Skills

Word processing

Spreadsheet software

Customer service

Confidentiality

Decision making under pressure

Teamwork

Communication

File maintenance

Public speaking

Adaptability

Tools

EAB Navigate

PeopleSoft SIS

Canvas

Job description

Please see Special Instructions for more details.

Posting Summary

Working Title

Loan Assistant

Role Title

Role Code

Role Code 29144-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 04

Position Number

Position Number 277W0350

Agency

Agency Paul D. Camp Community College

Division

Division Paul D. Camp Community College (Div)

Work Location

Work Location Franklin (City) - 620

Hiring Range

Hiring Range $20.02 - $22.00 hr

Emergency/Essential Personnel

Emergency/Essential Personnel No

EEO Category

EEO Category 6-Administrative Support

Full Time or Part Time

Full Time or Part Time Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

Monday – Friday, 8:00 AM – 2:00 PM This is a wage position limited to working no more than 1,500 hours during the 12 month period of May 1 – April 30, regardless of the hire date.

Sensitive Position

Sensitive Position No

Job Description

Paul D. Camp Community College is a small 2-year college in Southeast Virginia. Campuses are located in Franklin and Suffolk. There also is a center in Smithfield. The college offers associate degrees, certificates, and career studies certificates In transfer and career/technical programs; credit and non-credit workforce services and training for businesses and industries; special interest classes for the community; and summer classes for youth through the Regional Workforce Development Center. A dual enrollment program for high school students, online courses, and developmental studies classes are available at the college as well. Customer Service responsibilities—Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc. Assist with Loan Assistance – Provide backup to Loan Officer (located on Suffolk campus) to provide point of contact on Franklin campus for students. Financial Aid Advising-providing assistance to students, working closely with other departments to ensure a seamless student experience. Coordinate Federal Work-Study ( FWS ) Program on Franklin Campus-Manage student employment program from posting job descriptions to reconciling funds. File Maintenance— Create and maintain files and spreadsheets to track students. Use Scanning software to manage documents. Administer Funds— Analyse financial aid problems and take corrective action. Authorize, disburse, and assist with reconciliation of loan, grant and scholarship. Other Duties-Travel and other duties, as assigned.

This is a wage position limited to working no more than 1,500 hours during the 12 month period of May 1 – April 30, regardless of the hire date.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Experience with word processing and spreadsheet software (e.g. MS Office Suite).
• Demonstrated ability to provide excellent customer service, while maintaining confidentiality.
• Demonstrated ability to work and make decisions under pressure, with a high level of accuracy. and attention to detail, while maintaining composure.
• Demonstrated ability to work cooperatively in a team environment, adapting quickly and easily to competing deadlines.
• Demonstrated ability to communicate effectively, both orally and in writing, including public speaking.
• Experience maintaining accurate, complete and up-to-date client files and records.
• Demonstrated ability to establish goals and priorities and make decisions based on established business processes.
• Experience in interpreting and applying government regulations, guidelines, policies and procedures.
• Willingness to work evenings and weekends as needed to assist students during busy peak periods.
• Familiarity with the Free Application for Federal Student Aid ( FAFSA ).

Additional Considerations

• Work experience in higher education areas such as financial aid, academic/career coaching, or advising.
• Experience using tools such as EAB Navigate, PeopleSoft Student Information System ( SIS ). & Canvas.
• Knowledge of federal and state financial aid programs, Direct Loans in particular.
• Demonstrate an understanding of the needs of disadvantaged and first-generation students
• Experience working with military or veterans populations

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees

Supervises Employees No

Required Travel

Travel between all campuses.

Posting Number

Posting Number WGE_3288P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 07/16/2026

Job Close Date

Job Close Date 10/16/2026

Agency Website

Agency Website https://www.pdc.edu

Contact Name

Email

Email [e-mail]

Phone Number

Phone Number [phone]

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).