Student Finance Advisor — Higher Education (Hybrid)

Covista; Lisle (IL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision, life and short

401k Retirement Program + 6% employer

15 Days of Paid Vacation Days

Job summary

Covista, America's largest healthcare educator, seeks a Student Finance Advisor to support 850–950 students with proactive account assessment and tailored financial guidance. You will collaborate with academic partners and navigate Title IV regulations to help students make informed decisions.

Based in Lisle, IL, this role operates in a contact center environment with a hybrid schedule (four in-office days weekly) and opportunities to influence student success and program outcomes through

Qualifications

• Bachelor's Degree preferred or comparable previous work experience
• 1 year experience in Higher Education preferred
• Knowledge of federal Title IV and state financial aid regulations and associated processing procedures a plus
• Ability to work independently as well as function as part of a team
• PC skills in Microsoft Office, database and internet applications
• Excellent interpersonal communication, mathematical, problem solving, and organizational skills
• Ability to prioritize tasks to meet deadlines and ensure project completion
• Self-motivated and willing to take ownership of, and quickly resolve, complex issues

Responsibilities

• Using a high level of discretion and independent judgment, analyzes each student’s situation in order to develop and implement an individualized financial plan that promotes student success.
• Continuously evaluates the financial plans throughout the student lifecycle.
• Collaborates with other departments and functional areas to deliver an optimal student experience.
• Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV, Military/Veteran’s Affairs, international and state regulations to prospective and current students.
• Communicates the policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.
• Assists students to make an informed decision by providing accurate, helpful student finance advice.
• Manages escalated student concerns and resolves issues in a timely manner.
• Provides exceptional customer care to students by accepting ownership of student finance issues and questions.
• Identifies opportunities and solutions for continuous improvement to existing processes and actively participates in the roll-out of new processes.
• Attends meetings and contributes to organizational committees.
• Identifies opportunities and solutions that improve current processes.
• Functions as a subject matter expert regarding all Title IV programs, policies and procedures including institutional policies and federal and state regulations.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Interpersonal communication

Mathematical skills

Problem solving

Organizational skills

Time management

Education

Bachelor's degree preferred

Comparable work experience required

1 year experience in higher education preferred

Tools

Microsoft Office

Database applications

Internet applications

Job description

Covista, America's largest healthcare educator, seeks a Student Finance Advisor to support 850–950 students with proactive account assessment and tailored financial guidance. You will collaborate with academic partners and navigate Title IV regulations to help students make informed decisions.

Based in Lisle, IL, this role operates in a contact center environment with a hybrid schedule (four in-office days weekly) and opportunities to influence student success and program outcomes through