Student Experience Concierge

Program; Omaha (NE); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Tuition assistance

Pro-rated leave/holiday benefits

Job summary

Metropolitan Community College is seeking a Student Services Concierge to greet and assist students and visitors at the Student Welcome Center. This part-time regular role includes tuition assistance and pro-rated leave/holiday benefits, with a 28-hour weekly schedule.

The position requires customer service skills, knowledge of college resources, CRM systems, and the ability to handle cash transactions and scheduling while maintaining confidentiality and professionalism.

Qualifications

• Associate degree
• Two (2) years of direct customer service experience working in a fast-paced, public service environment.
• An equivalent combination of education and/or work experience considered.

Responsibilities

• Greets and assists students and visitors in the Student Welcome Center.
• Actively assess students' needs navigating them to personalized direct points of service.
• Answers telephones, transfer calls appropriately, and sets appointments.
• Listen and respond to student issues to find solutions by problem-solving and/or referring to other college departments as needed.
• Stays abreast of multiple sources of detailed information and schedules of activities in the building including tours, workshops, classes and orientation sessions and assist with organization of on-site activities.
• Assists students with orienting to college resources and tools, such as MyWay Portal.
• Assists students with registration and/or student planning.
• Maintains forms and daily mail service for all departments on campus/center.
• Performs cashier functions and duties, including receiving and posting payments and deposits.
• Ensures proper security when opening and closing Center and/or Student Welcome Center office.
• consistently and dependably attends work, activities, and functions as scheduled or assigned.

Skills

Customer service

Communication

Organization

multitasking

FERPA compliance

CRM systems

Computer software

Interpersonal skills

Education

Associate degree

Tools

CRM systems

MyWay Portal

Job description

Metropolitan Community College is seeking a Student Services Concierge to greet and assist students and visitors at the Student Welcome Center. This part-time regular role includes tuition assistance and pro-rated leave/holiday benefits, with a 28-hour weekly schedule.

The position requires customer service skills, knowledge of college resources, CRM systems, and the ability to handle cash transactions and scheduling while maintaining confidentiality and professionalism.