Remote Student Experience Concierge (Part-Time)

Kaplan, Inc.; Northern (KY); Hybrid; USD 26,000 - 32,000; Part time

Benefits offered by this job

Gift of Knowledge Program – tuition &

Health and wellness benefits

401K company match

Job summary

Kaplan, Inc. is seeking a Part-Time Student Experience Support Specialist to serve as a concierge-level contact for students, delivering high-touch service and coordinating national program initiatives across markets.

Ideal candidates will have strong communication skills, 1 year of customer service experience, and proficiency in MS Office and Gmail, with the ability to adapt to changing workload and processes while maintaining data integrity.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year of relevant service experience, preferably in customer support or customer relations.
• Technical: Proficiency in MS Office and Gmail; ability to learn and navigate internal IT and business systems.
• Soft Skills: Excellent written and verbal communication; strong focus on service excellence; ability to multitask and remain detail-oriented in a fast-paced environment; self-motivated with a calm and professional demeanor.
• Adaptability: Team player with the ability to adapt to changes in workload, systems, and organizational processes.

Responsibilities

• Deliver concierge-level support to students via phone, email, and chat to resolve inquiries and provide a premium service experience.
• Provide dedicated assistance to Florida real estate students, ensuring they meet specific state regulatory requirements and experience a seamless transition through their licensing programs.
• Manage student records and orders accurately within internal databases to ensure data integrity and the seamless delivery of educational materials and services.
• Coordinate national program initiatives by executing specific campaign tasks and special projects that align with organizational growth with both client and student success goals.
• Identify and elevate complex issues to the appropriate internal teams or leadership to ensure timely resolution of student concerns and maintain high satisfaction levels.
• Advise students on program requirements and product lines using in-depth subject matter knowledge to guide them through their educational journey.
• Utilize internal IT and business systems to track interactions and process service requests, ensuring all administrative tasks are completed with high attention to detail.
• Collaborate with cross-functional teams to provide feedback on student experiences and suggest improvements for national program workflows and service protocols.
• Maintain professional communication standards in all interactions, ensuring information is transmitted accurately and understandably to a diverse student population.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Adaptability

Team player

Education

High School Diploma or GED

Tools

MS Office

Gmail

Job description

Kaplan, Inc. is seeking a Part-Time Student Experience Support Specialist to serve as a concierge-level contact for students, delivering high-touch service and coordinating national program initiatives across markets.

Ideal candidates will have strong communication skills, 1 year of customer service experience, and proficiency in MS Office and Gmail, with the ability to adapt to changing workload and processes while maintaining data integrity.