Part-Time Campus Concierge for Student Services

New England Biolabs; Omaha, Northern (NE, KY); Hybrid; USD 22,000 - 31,000; Part time

Benefits offered by this job

Tuition assistance

Pro-rated leave/holiday benefits

Job summary

Metropolitan Community College seeks a part-time Student Services Concierge to warmly welcome students and visitors at the South Omaha Campus. You will greet guests, assess needs, direct to services, answer phones, and support registration and student planning.

Responsibilities include managing schedules, assisting with MyWay Portal, handling forms and mail, and performing cashier duties. An Associate degree and two years of customer service are required; bilingual ability is preferred.

Qualifications

• Two years of direct customer service experience in a fast-paced, public service environment.
• Experience in an educational setting preferred.
• Proficiency in English; bilingual/multilingual preferred.

Responsibilities

• Greets and assists students and visitors in the Student Welcome Center.
• Actively assess students' needs navigating them to personalized direct points of service.
• Answers telephones, transfer calls appropriately, and sets appointments.
• Listen and respond to student issues to find solutions by problem-solving and/or referring to other college departments as needed.
• Stays abreast of schedules and assist with organization of on-site activities.
• Assists students with orienting to college resources and tools, such as MyWay Portal.
• Assists students with registration and/or student planning.
• Maintains forms and daily mail service for all departments on campus/center.
• Performs cashier functions and duties, including receiving and posting payments and deposits.
• Ensures proper security when opening and closing Center and/or Student Welcome Center office.
• Attends work and related activities as scheduled.

Skills

Customer service

Problem solving

Communication

Organizational skills

Teamwork

Confidential information handling

Bilingual (preferred)

Education

Associate degree

Job description

Metropolitan Community College seeks a part-time Student Services Concierge to warmly welcome students and visitors at the South Omaha Campus. You will greet guests, assess needs, direct to services, answer phones, and support registration and student planning.

Responsibilities include managing schedules, assisting with MyWay Portal, handling forms and mail, and performing cashier duties. An Associate degree and two years of customer service are required; bilingual ability is preferred.