Campus Services Concierge

Community College of Baltimore County; Baltimore (MD); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Supplemental retirement plans (403b)

Paid sick and safe leave

Free parking

Job summary

The Community College of Baltimore County is seeking an individual to provide in-person support across various services for students, ensuring they receive comprehensive assistance with admissions, financial aid, and registration. With an emphasis on exceptional customer service, the role involves guiding students through their educational journey and solving related issues.

The ideal candidate will possess an Associate’s degree or equivalent credits along with at least one year of relevant experience in a service-oriented environment. Knowledge of financial aid processes and effective communication skills are essential.

Qualifications

• 1 year of experience in a service-oriented environment, preferably in higher education.
• Ability to assist with financial aid processes and navigate confidential student information.

Responsibilities

• Provide comprehensive support to students across campus services.
• Serve as a primary point of service for student inquiries.
• Assist students with admission and enrollment processes.
• Document and maintain accurate records of student interactions.

Skills

Customer service

Knowledge of admissions processes

Problem-solving

Communication

Record keeping

Education

Associate’s degree or 60 transferrable college credits

Bachelor’s degree preferred

Tools

Ellucian Banner

Job description

The Community College of Baltimore County is seeking an individual to provide in-person support across various services for students, ensuring they receive comprehensive assistance with admissions, financial aid, and registration. With an emphasis on exceptional customer service, the role involves guiding students through their educational journey and solving related issues.

The ideal candidate will possess an Associate’s degree or equivalent credits along with at least one year of relevant experience in a service-oriented environment. Knowledge of financial aid processes and effective communication skills are essential.