Enrollment Support Specialist - Frontline Advisor

NU USA Northeastern University; Dedham (MA); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance

Paid time off

Wellness & life benefits

Retirement plan

Commuting support

Job summary

Northeastern University in Dedham, MA is seeking an Enrollment Contact Representative to serve as the front-line guide for students and parents, handling inquiries by phone and supporting admissions, financial aid, and enrollment processes.

The role involves cross-department coordination, data entry in multiple systems, and a flexible schedule in a metrics-driven environment. Training is hybrid, with some days on campus in Boston.

Qualifications

• Associate degree or equivalent required.
• Strong interpersonal and communication skills.
• Customer service experience essential; contact center ideal.

Responsibilities

• Assist students with admissions, financial aid, and university resources.
• Maintain accurate records in multiple data systems.
• Provide frontline support and guidance to students to support enrollment and retention.

Skills

Interpersonal skills

Communication skills

Customer service

Phone support

Education

Associate's Degree

Tools

CRM systems

Database software

Job description

Northeastern University in Dedham, MA is seeking an Enrollment Contact Representative to serve as the front-line guide for students and parents, handling inquiries by phone and supporting admissions, financial aid, and enrollment processes.

The role involves cross-department coordination, data entry in multiple systems, and a flexible schedule in a metrics-driven environment. Training is hybrid, with some days on campus in Boston.