Student Enrollment & Services Specialist

Santa Fe College; United States; On-site; USD 40,000 - 48,000; Full time

Job summary

Santa Fe College’s One Stop is seeking an Enrollment Specialist to provide real-time support across admissions, financial aid, registration, and student accounts. The role involves analyzing student needs, guiding applicants through enrollment steps, and ensuring documentation and records meet policy standards.

Responsibilities include assisting with applications (admissions, FAFSA), coordinating with internal departments to resolve issues, and maintaining confidentiality.

Qualifications

• Experience providing real-time enrollment support across admissions, financial aid, and registration.
• Ability to analyze student needs, troubleshoot issues, and guide enrollment steps.
• Commitment to confidentiality and professional customer service; flexible schedule including overtime/holidays with advance notice.

Responsibilities

• Provide comprehensive, real-time support to students via in-person, phone, email, and chat across admissions, financial aid, and registration.
• Troubleshoot enrollment issues and guide students through applications (admissions, FAFSA).
• Review records for completeness, verify compliance, and coordinate with Financial Aid, Registrar, and Student Accounts.
• Explain financial aid awards, cost of attendance, payment options, and disbursement; resolve routine account discrepancies.
• Assist students with registration activities and processing of transcripts, requests, and petitions.
• Support knowledge base maintenance and assist with outreach events and campaigns.

Job description

Santa Fe College’s One Stop is seeking an Enrollment Specialist to provide real-time support across admissions, financial aid, registration, and student accounts. The role involves analyzing student needs, guiding applicants through enrollment steps, and ensuring documentation and records meet policy standards.

Responsibilities include assisting with applications (admissions, FAFSA), coordinating with internal departments to resolve issues, and maintaining confidentiality.