Enrollment Services Navigator: Admissions, Aid & Cashiering

Allan Hancock College; Santa Maria (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

Allan Hancock College in Santa Maria, CA seeks an Enrollment Services Specialist to provide front-line support for Admissions and Records, Financial Aid, and cashiering. The role emphasizes welcoming service, data entry, and accurate processing of student requests.

Responsibilities include answering inquiries, guiding students through the college portal and forms, reviewing documents, scheduling appointments, and assisting with records, transcripts, and diploma processing.

Qualifications

• Associate degree OR equivalent with five years of student services experience.
• Experience using student information systems; bilingual in English/Spanish desirable.
• Strong customer-service and data-entry skills; ability to handle cash/transactions.

Responsibilities

• Responds to student inquiries via phone, email, text, and in-person.
• Assists students with portal, CCC Apply, and enrollment forms.
• Collects forms, reviews for completeness, and enters data in databases.
• Schedules appointments and directs students to appropriate services.
• Supports records, financial aid, and cashiering functions as needed.
• Process transcripts, degree applications, and diploma-related tasks.
• Assist with commencement operations and regulatory reporting.

Skills

Customer service

Data entry

Bilingual English/Spanish

Education

Associate degree or equivalent

Tools

CCC Apply

College portal

Cashiering system

Job description

Allan Hancock College in Santa Maria, CA seeks an Enrollment Services Specialist to provide front-line support for Admissions and Records, Financial Aid, and cashiering. The role emphasizes welcoming service, data entry, and accurate processing of student requests.

Responsibilities include answering inquiries, guiding students through the college portal and forms, reviewing documents, scheduling appointments, and assisting with records, transcripts, and diploma processing.