Associate Director, One Stop Center

Santa Fe College; Gainesville (FL); On-site; USD 47,000 - 64,000; Full time

Job summary

Santa Fe College’s One Stop center provides integrated enrollment services to prospective and current students through in-person, phone, and virtual channels. The supervisor will lead day-to-day operations, coordinate staff and workflow, and ensure high-quality, student-centered service delivery in a fast-moving environment.

The role requires a bachelor’s degree in student services or related field with supervisory experience and a background check.

Qualifications

• Bachelor’s degree in student services or related area with 2 years of experience in student services; 6 years combined experience will be considered.
• Prior supervisory experience is required.
• A criminal background check will be conducted.

Responsibilities

• Supervise day-to-day operations of the Center and staff to ensure efficient service delivery and one-interaction resolution.
• Hire, onboard, coach, schedule, and evaluate staff; foster a collaborative, student-centered team.
• Coordinate daily workflow, lobby operations, staffing coverage, and service environment to manage traffic flow.
• Monitor caseloads, service demands, and performance metrics to meet standards.
• Analyze service quality and performance data to identify gaps and drive improvements.
• Develop and evaluate staff training programs and track completion.

Skills

Leadership

Communication

Problem solving

Team orientation

Organization

Time management

Customer service

Ethics

Education

Bachelor’s degree in student services

Tools

Microsoft Office

ERP systems

Job description

Compensation

$55,820.00 Annual

Job Description Summary

The application deadline for this position is 11:59pm EST on October 22, 2026. Santa Fe College’s (SF) One Stop is an integrated enrollmentservices department that serves prospective and current students through in-person, phone, and virtual services channels. The Center offers cross-functional services in the areas of Admissions, Advising, Financial Aid, Records, Student Financial Services, and Registration in-person and online. The team provides in-person and virtual proactive and the on-the-spot support to foster an environment of student belonging, persistence, and success as students navigate their journey at SF.

Job Description

Responsibilities and Duties Include:

• Supervises day-to-day operations of the Center, providingguidance and direction to staff responsible for deliveringenrollment services and ensuring efficient service delivery andone-interaction resolution.


• Provides supervision to direct reports, including hiring,onboarding, coaching, scheduling, performance evaluation, anddisciplinary action as needed; fosters a collaborative,student-centered team focused on service excellence.


• Coordinates daily workflow, lobby operations, staffingcoverage, and the physical service environment (space, signage,equipment and supplies) to manage flow of traffic and support highquality service delivery.


• Monitors and evaluates daily caseloads, service demands, andoperational performance metrics to ensure established servicelevels and performance standards are being met, resolving issues asneeded.


• Analyzes service quality, operational data, trainingeffectiveness, and service assessments to identify gaps, improveprocesses, and support continuous improvement efforts.


• Manages the design, development, implementation, facilitation,and evaluation of training programs that support staff developmentand service excellence, including tracking trainingcompletion.


• Oversees the One Stop knowledge base to ensure accurate,consistent, and up-to-date information across enrollment servicesprocesses, procedures, training materials, and internal serviceguides.


• Communicates operational, policy, and other criticalinformation and coordinates implementation support and supplementaltraining to promote consistent service delivery and ongoing skilldevelopment.


• Maintains student information resources including web content,student portal, AI chatbot, official notifications, andself-service resources to support accurate and accessiblestudent-facing services.


• Provides functional support for operational systems and serviceplatforms used within the Center, identifying system needs andsupporting process improvements and configuration updates.


• Handles escalated student issues requiring coordination withpartner departments, problem resolution, and independent judgementwithin established college policies and procedures.


• Collaborates with the Director to implement strategicinitiatives, evaluate Center effectiveness, and support continuousimprovement efforts.


• Stays current on enrollment services knowledge and bestpractices in higher education and student services through ongoingprofessional development, which may require occasional travel toconferences or workshops.


• Assumes responsibility for Center operations and leadershipfunctions in the Director’s absence.


• Keeps a record of operating procedures and may share positionspecific knowledge, including use of collegewide ERP and relatedsystem processes, by providing guidance on standard operations and established departmental procedures as needed.


• Provides service to the college through participation inevents, committees, and other college activities.


• Complies with all published College Rules, procedures,guidelines, and laws/regulations governing public employees,including but not limited to those related to document retentionand destruction, FERPA, and confidentiality.


• Strictly honors the privacy, security, and confidentiality ofrecords and other sensitive information according to appropriatestate, federal, and college regulations, policies, andprocedures.


• Provides service excellence through courteous, informed,accessible, and professional engagement.


• Performs other duties as assigned.

QUALIFICATIONS

Required: A bachelor’s degree in student services or relatedareas with two (2) years of experience in student services, admissions, enrollment, registration, financial aid, or relatedfields. A combination of related education and/or relatedexperience equal to six (6) years will be considered. Additionally,prior supervisory experience is required.

Additional Requirements: A criminal background check will be conducted.

Preferred: Prior experience within an integrated studentservices (one stop or analogous) department.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-culturalenvironment.


• Adaptability to Change – able to be flexible and supportive,able to positively and proactively assimilate change in rapidgrowth environment.


• Analytical Aptitude & Problem Solving - able to analyzeinformation, problems, situations, practices and/or procedures,collect and interpret data, reason logically, establish facts,identify and define existing and potential issues, recognize theinterrelationships among elements, draw valid conclusions, developrecommendations, as well as alternative courses of action, selectappropriate course, follow up, and evaluate.


• Communication – able to effectively communicate in aprofessional, diplomatic, empathetic, and tactful manner usingpreferred method and level as applicable to the job.


• Critical Thinking & Judgement - able to make well-reasoned,sensible, and timely decisions based on careful, objective reviewand informed analysis of available information, considerations, andother factors.


• Customer Service – ability to respond promptly and courteouslyto all questions from students and faculty, demonstrating patienceand persistence when helping students with little or no computerskills.


• Ethics – able to demonstrate integrity, professionalism,civility, and a high degree of ethics in all job-relatedactions.


• Leadership – has demonstrated success as an entrepreneurial,high energy, driven, hands-on leader. Possess expertise inselecting, training, developing, coaching, mentoring, and retaininga highly motivated workforce.


• Organization & Time Management – able to plan, schedule,and organize tasks related to the job to achieve goals within orahead of established time frames.


• Problem Solving – proven skills in identifying issues,determining their cause, developing creative solutions, andfollowing through with implementing resolutions.


• Team Orientation & Interpersonal — highly motivatedteam-player with ability to develop and maintain collaborativerelationships with all levels within and external to theorganization.


• Relationship Management – able to personally provide high levelof interactive service to others, building relationships andaddressing identified needs.


• Results Orientation – proven ability to set and exceedestablished targets.


• Systems & Software - proficient level of knowledge ofMicrosoft Office and/or relevant position software programs.


• Detail Oriented - Proven accuracy and attention to detail.


• Multi-task - Ability to expeditiously organize, coordinate,manage, prioritize, and perform multiple tasks simultaneously toswiftly assess a situation, determine a logical course of action,and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS),please check with the FRS on how your current benefits will beaffected if you are re-employed with the State of Florida. Yourcurrent retirement benefits may be canceled, suspended or deemedineligible depending upon the date of yourretirement.

Santa Fe College (SF) is committed to maintaining a work andeducational environment that embraces diversity and where no memberof the college community is excluded from participation in, deniedthe benefits of, or subject to discrimination in any collegeprogram or activity based on:their race, ethnicity, nationalorigin, color, religion, age, disability, sex, pregnancy status,gender identity, sexual orientation, marital status, geneticinformation, political opinions or affiliations, or veteran status.This commitment applies to employees, volunteers, students, and, tothe extent possible, to third parties, applicants for admission,applicants for employment, and the general public. sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns aboutdiscrimination or harassment, including concerns about sexualharassment or sexual violence under Title IX, should be directedto: [e-mail]

Santa Fe College reserves the right to extend deadlines and/or notto offer advertised positions. Preference will be given to eligibleveterans and spouses of veterans.