Student Success Concierge: One-Stop Enrollment Services

Tennessee Board of Regents (TBR); Columbia (TN); On-site; USD 32,000 - 39,000; Full time

Job summary

Columbia State Community College in Columbia, TN seeks an Enrollment Services One Stop Specialist to provide student-centered front-line enrollment support. You will assist with admissions, records, financial aid, residency classification, and general college processes in a welcoming One Stop environment.

You will answer questions, review documentation, determine residency, resolve issues, and connect students to resources, contributing to enrollment and student success while maintaining FERPA

Qualifications

• High School diploma or equivalent required.
• Proficiency with Microsoft Office and related software applications.

Responsibilities

• Provide excellent customer service to current and prospective students, parents, employees, and visitors in person, by phone, by email, and through other communication platforms.
• Serve as a first point of contact for Enrollment Services and assist students with general questions and processes related to Admissions, Records, Financial Aid, Residency classification and residency application processes.
• Assess student and visitor needs and provide accurate information, guidance, referrals, and problem resolution in a professional and student-centered manner.
• Maintain an ongoing understanding of admissions, records, financial aid, residency, FERPA, TBR, and institutional policies, procedures, and regulations.
• Review, evaluate, and determine student residency classifications and residency applications; analyze supporting documentation for completeness and compliance; communicate with students regarding residency requirements or deficiencies.

Skills

Customer service

Front-line support

Communication skills

Multitasking

Education

High School diploma or equivalent

Associate degree (preferred)

Tools

Banner

CRM systems

Microsoft Office

Job description

Columbia State Community College in Columbia, TN seeks an Enrollment Services One Stop Specialist to provide student-centered front-line enrollment support. You will assist with admissions, records, financial aid, residency classification, and general college processes in a welcoming One Stop environment.

You will answer questions, review documentation, determine residency, resolve issues, and connect students to resources, contributing to enrollment and student success while maintaining FERPA