Enrollment Specialist

Santa Fe College; United States; On-site; USD 40,000 - 48,000; Full time

Job summary

Santa Fe College’s One Stop is seeking an Enrollment Specialist to provide real-time support across admissions, financial aid, registration, and student accounts. The role involves analyzing student needs, guiding applicants through enrollment steps, and ensuring documentation and records meet policy standards.

Responsibilities include assisting with applications (admissions, FAFSA), coordinating with internal departments to resolve issues, and maintaining confidentiality.

Qualifications

• Experience providing real-time enrollment support across admissions, financial aid, and registration.
• Ability to analyze student needs, troubleshoot issues, and guide enrollment steps.
• Commitment to confidentiality and professional customer service; flexible schedule including overtime/holidays with advance notice.

Responsibilities

• Provide comprehensive, real-time support to students via in-person, phone, email, and chat across admissions, financial aid, and registration.
• Troubleshoot enrollment issues and guide students through applications (admissions, FAFSA).
• Review records for completeness, verify compliance, and coordinate with Financial Aid, Registrar, and Student Accounts.
• Explain financial aid awards, cost of attendance, payment options, and disbursement; resolve routine account discrepancies.
• Assist students with registration activities and processing of transcripts, requests, and petitions.
• Support knowledge base maintenance and assist with outreach events and campaigns.

Job description

Compensation

$43,931.00 Annual

Job Description Summary

The application deadline for this position is 11:59pm EST on October 30, 2026.

Santa Fe College's (SF) One Stop is an integrated enrollment services department that serves prospective and current students through in-person, phone, and virtual services channels. The Center offers cross-functional services in the areas of Admissions, Advising, Financial Aid, Records, Student Financial Services, and Registration in-person and online. The team provides in-person and virtual proactive and the on-the-spot support to foster an environment of student belonging, persistence, and success as students navigate their journey at SF.

The Enrollment Specialist provides cross-functional support for student enrollment processes, including admissions, financial aid, registration, and student accounts, serving as a primary point of contact for prospective and current students. This position delivers proactive, real-time assistance by analyzing student needs, troubleshooting routine to moderately complex issues, and guiding students through enrollment-related requirements and processes, including application completion, documentation submission, and issue resolution. This role reviews student records and documentation for completeness and compliance, facilitates coordination with internal departments to ensure timely processing of student requests, and applies established policies and procedures to support students. The Enrollment Specialist must maintain strict confidentiality of student records and sensitive information and demonstrate a high standard of professionalism and customer service. Additionally, a flexible schedule is required at times to include the need to occasionally work overtime or during college holidays with advance notice and appropriate compensation consistent with college policy.

Job Description

Responsibilities and Duties

• Provides comprehensive, real-time support and problem resolution to prospective and current students across multiple service areas (admissions, financial aid, registration, and student accounts) via in-person, phone, email, and chat; analyzes student needs and facilitates appropriate next steps.
• Applies working knowledge of college policies and procedures to troubleshoot enrollment-related issues, identify root causes, and resolve routine to moderately complex student concerns.
• Assists students with completing and correcting applications (i.e., admissions, FAFSA), including diagnosing errors, resolving issues, and ensuring accurate and complete submission of required information.
• Reviews student records, applications, and supporting documentation to identify missing requirements, discrepancies, or processing issues; evaluates documentation for completeness and compliance.
• Provides detailed guidance on financial aid processes, including eligibility requirements, verification, aid acceptance, and disbursement; assists students in resolving common financial aid issues.
• Explains financial aid awards and student account information, including cost of attendance, payment options, billing timelines, and funding sources; researches and resolves routine account discrepancies in coordination with appropriate departments.
• Supports student success by utilizing degree audit tools, the College Catalog, and established advising frameworks to provide general academic guidance, assist with course selection, and promote informed enrollment decisions; refers students to academic advising for long-term planning.
• Interprets standardized assessment and placement results using established criteria to recommend appropriate initial course placement and enrollment pathways.
• Assists students with registration activities, including drop/add and withdrawal processes; reviews requests and supporting documentation for completeness and alignment with established criteria and facilitates submission of appeals, waivers, and petitions.
• Provides guidance on residency requirements and admissions documentation; reviews submitted materials for completeness and adherence to requirements.
• Processes and manages student records and requests, including transcript requests, financial aid documentation, and other enrollment-related forms.
• Collaborates with internal departments, including Financial Aid, Registrar, and Student Accounts, to coordinate resolution of student issues and ensure timely and accurate processing of records and transactions.
• Utilizes and supports the maintenance of the enrollment services knowledge base by identifying errors, inconsistencies, and information gaps; contributes to the continuous improvement of resources, documentation, and communications to ensure clarity and efficacy of services.
• May assist in organizing meetings and special events, such as outreach initiatives and campaigns, and provides student support at these events by answering questions, providing information, and assisting students in completing steps to enroll.

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