Student Enrollment & Front Desk Specialist

Northwestern-Michigan-College; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern-Michigan-College is seeking a front desk/Enrollment Services assistant to support students, prospective students, and staff with daily administrative tasks. The role requires customer service experience and the ability to multitask in a busy environment.

Responsibilities include processing forms, handling payments, providing information on admissions and financial aid, and guiding students to self-service tools. Training and support are provided within a collaborative office setting.

Qualifications

• High school diploma or GED is required.
• At least one year of office experience.
• Customer service experience is required.
• Proficiency with internet, email, and calendaring software.

Responsibilities

• Answer phone calls, assist walk-in customers, and respond to email inquiries through the main office email.
• Provide forms to students and assist with completion.
• Receive forms from students and log them into Banner.
• Review student records in Banner to answer inquiries and provide information.
• Take payments including tuition and fees and other deposits.
• Provide parking tags and basic admissions/financial aid information.
• Assist and train students to use NMC Self-Service and Federal websites.
• Refer complex questions to specialist staff or other departments.
• Transfer calls, take messages, and set up appointments.

Skills

Customer service

Office experience

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Banner

Job description

Northwestern-Michigan-College is seeking a front desk/Enrollment Services assistant to support students, prospective students, and staff with daily administrative tasks. The role requires customer service experience and the ability to multitask in a busy environment.

Responsibilities include processing forms, handling payments, providing information on admissions and financial aid, and guiding students to self-service tools. Training and support are provided within a collaborative office setting.