Supplemental - Enrollment Services Assistant

Northwestern-Michigan-College; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern-Michigan-College is seeking a front desk/Enrollment Services assistant to support students, prospective students, and staff with daily administrative tasks. The role requires customer service experience and the ability to multitask in a busy environment.

Responsibilities include processing forms, handling payments, providing information on admissions and financial aid, and guiding students to self-service tools. Training and support are provided within a collaborative office setting.

Qualifications

• High school diploma or GED is required.
• At least one year of office experience.
• Customer service experience is required.
• Proficiency with internet, email, and calendaring software.

Responsibilities

• Answer phone calls, assist walk-in customers, and respond to email inquiries through the main office email.
• Provide forms to students and assist with completion.
• Receive forms from students and log them into Banner.
• Review student records in Banner to answer inquiries and provide information.
• Take payments including tuition and fees and other deposits.
• Provide parking tags and basic admissions/financial aid information.
• Assist and train students to use NMC Self-Service and Federal websites.
• Refer complex questions to specialist staff or other departments.
• Transfer calls, take messages, and set up appointments.

Skills

Customer service

Office experience

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Banner

Job description

Summary

This individual will provide various enrollment services functions, including customer service for students, prospective students, and other staff members. This position requires basic customer service experience with the ability to multi-task in a busy work environment. The ideal candidate will be able to handle challenging situations in order to assist our customers in a professional and positive manner. This individual will be able to discern when a referral is needed to another staff member who is responsible for the area of expertise needed.

Qualifications

Required:

• High school diploma or GED
• Minimum one year of office experience
• Customer Service experience
• Computer skills, including knowledge of and the ability to use the Internet, email, and calendaring software

Preferred:

• Post-secondary coursework in business-related field preferred
• Cashiering or accounting experience
• Experience with Microsoft Word and Excel
• General database experience

Front Desk Responsibilities

• Answer phone calls, assist walk-in customers, and respond to email inquiries through main office email
• Provide appropriate forms to students and assist with completion
• Receive forms from students (in person, mail, email and fax), review for completion, copy as needed, log in as received into Banner, and file in appropriate files for scanning and indexing
• Examine student records in Banner to answer inquiries and provide information to students and other authorized persons
• Take payments including tuition and fees, EES classes, housing related fees and deposits, flight fees, departmental deposits, etc.
• Provide parking tags
• Provide basic admissions and financial aid information to students, including but not limited to: status of their admission or aid application, coaching on forms, explanations of NMC and Federal policies, and how these policies apply to the particular student's situation
• Provide basic billing information to students, including but not limited to: status of their account, collection issues, 3rd party contracts, coaching on forms, basic explanations of NMC policies, and how these policies apply to the particular student's situation
• Provide basic records and registration assistance, including, but not limited to: assist with adds/drops and print schedules, distribute and accept basic forms, basic explanations of NMC policies, and how these policies apply to the particular student's situation
• Assist and train students to use NMC Self-Service and Federal websites to access information, handle transactions, and print documents
• Refer students and others to specialist staff and to other NMC departments and external agencies for in-depth questions or analysis
• Transfer calls, take messages, and set up appointments as needed

General Office Responsibilities

• Scan and index documents to student records.
• Make reminder calls to students
• Open, sort, and distribute mail
• Assemble packets for presentations, orientations, handouts, and mailings
• Assist with events, which may include orientation, graduation, and outreach events
• Provide administrative support
• Detailed data entry and processing in student database

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals (Federal Financial Aid Handbook). Ability to write routine reports and correspondence. Ability to speak effectively before groups of students or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This position is hired through a third-party staffing agency EduStaff. If selected, you will be required to complete the requirements of both NMC and EduStaff.