Member Services Specialist - Front Desk & Enrollment

North Mississippi Health Services; Winfield (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Job summary

North Mississippi Health Services is seeking a Customer Service professional to support members and guests, delivering friendly, accurate information and guiding them through enrollment and program options. Responsibilities include front desk operations, handling telephone inquiries, and processing new member enrollments, with a strong emphasis on compassionate service.

The role also covers point of sale activities and coordinating member programs, contributing to a positive community-facing

Qualifications

• Excellent customer service skills.
• Ability to respond to inquiries over the phone.

Responsibilities

• Ensure excellent customer services.
• Perform front desk operations and childcare attendant as requested.
• Answers and responds to incoming telephone calls and inquiries.
• Performs all related new member responsibilities.
• Performs point of sale and pro shop operation.
• Schedules new member enrollment appointments.
• Provide information on special programs for individual and corporate memberships.
• Account information on memberships for individuals and corporates.

Skills

Customer service

Communication

Job description

North Mississippi Health Services is seeking a Customer Service professional to support members and guests, delivering friendly, accurate information and guiding them through enrollment and program options. Responsibilities include front desk operations, handling telephone inquiries, and processing new member enrollments, with a strong emphasis on compassionate service.

The role also covers point of sale activities and coordinating member programs, contributing to a positive community-facing