Part-Time Enrollment Services Support Specialist

Washtenaw Community College; Ann Arbor (MI); Hybrid; USD 22,000 - 29,000; Part time

Benefits offered by this job

Work from home eligibility

Job summary

Washtenaw Community College in Ann Arbor, MI, seeks a Part Time Enrollment Services Call Center Support Staff to assist students and staff with enrollment, payments, holds, and transcript requests. The role centers on delivering high-quality service via phone, email, Zoom, and chat, while navigating Banner SIS and Salesforce to resolve issues.

Training is in-person for the first 30 business days. The position is hybrid, with possible remote work up to 16 hours per week and evenings/weekends as

Qualifications

• High School Graduate or GED equivalent.
• Ability to work a flexible schedule with possible evenings/weekends.
• Excellent communication skills, both written and oral.
• Conflict resolution skills and experience.
• Excellent desktop computer skills, including Microsoft Office, Google Docs, Graphic Design Software, and the ability to learn new systems quickly.
• Ability to work in a fast-paced environment on a variety of projects.
• Handle confidential materials appropriately.
• Must be responsible, reliable and prompt.
• Strong interpersonal skills to deal effectively with the college and community.

Responsibilities

• Act as WCC's primary contact by supporting students, staff, and community members through the College's primary phone line, via Zoom, and through the College's primary email address.
• Provide exceptional customer service to students, staff, and the community remotely utilizing various technologies.
• Analyze, troubleshoot, and resolve general and high priority issues by collaborating with team members and appropriate college offices to ensure that students, staff, and community receive the highest quality of service.
• Serve as a cross-trained front-line representative providing customer service support to troubleshoot individual needs and ensure that the customer is either assisted through the process or triaged to the appropriate service.
• Provide Enrollment Services and Student Record support including, but not limited to: Assisting students with applying to the college and completing the admissions process.

Skills

Customer service

Communication skills

Problem solving

Conflict resolution

AI tools savvy

Education

High school diploma or GED

Tools

Microsoft Office

Google Docs

Teams

Zoom

Banner SIS

Salesforce

Avaya Call Center

Outlook

Job description

Washtenaw Community College in Ann Arbor, MI, seeks a Part Time Enrollment Services Call Center Support Staff to assist students and staff with enrollment, payments, holds, and transcript requests. The role centers on delivering high-quality service via phone, email, Zoom, and chat, while navigating Banner SIS and Salesforce to resolve issues.

Training is in-person for the first 30 business days. The position is hybrid, with possible remote work up to 16 hours per week and evenings/weekends as