Student Engagement and Support Assistant

University of Chester; Sites (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

University of Chester is seeking a permanent, full-time Student Engagement & Support Assistant to join the team. This site-based role runs Monday to Friday, supporting students with information and services and handling administrative tasks within the Faculty.

You will be the first point of contact, offering guidance through in-person and online interactions, and you will help maintain records and contribute to engagement activities.

Qualifications

• Clear communication and strong customer service skills.
• Solid administrative abilities with attention to detail.
• Confidence using IT systems, including Microsoft Office.
• Proactive and organised approach to work.

Responsibilities

• Serve as the first point of contact for students, providing guidance face-to-face and online.
• Deliver excellent customer service and information across the Faculty.
• Provide administrative support, maintain accurate records, and support student engagement activities.

Skills

Communication

Customer service

Administrative skills

IT proficiency

Proactive attitude

Job description

Are you a people person who enjoys helping others and wants to make a real difference to students' lives? Do you thrive in a busy environment, enjoy working as part of a supportive team, and take pride in delivering excellent customer service? If so, we'd love to hear from you.

We are seeking a permanent, full-time Student Engagement & Support Assistant to join our friendly team. This is a site-based role working Monday to Friday.

As the first point of contact for many students, you will provide support and guidance through face-to-face and online interactions, helping students access the information and services they need. You will also provide administrative support, maintain accurate records, and contribute to student engagement activities across the Faculty.

We are looking for an enthusiastic, organised and approachable individual with excellent communication and customer service skills. You will have strong administrative abilities, confidence in using IT systems including Microsoft Office, and a proactive approach to your work.

We welcome applications from candidates from all backgrounds and are committed to creating an inclusive workplace.

Interviews will be held on Thursday 1st of October.

Further Details

Job Description (PDF)

We encourage applications from a diverse range of applicants.