Accommodation Services Assistant

Lincoln Institute; Oklahoma; On-site; USD 35,000 - 43,000; Full time

Job summary

University of Lincoln is seeking an Accommodation Services Assistant to deliver a 24/7 reception service and help run our accommodation operations. You will be the first face students meet, ensuring halls feel welcoming and safe, with a focus on excellent service and problem solving.

The role supports student wellbeing and the residential journey, requiring flexibility for evenings and weekends, with a permanent, full-time contract and 37 hours per week.

Qualifications

• Excellent customer service experience in a busy, front-facing environment.
• A warm, approachable and diplomatic manner.
• The ability to stay calm, patient and helpful in unexpected or challenging situations.
• Strong communication skills and great attention to detail.
• Confidence using IT systems and learning new processes.
• A genuine commitment to supporting students and enhancing their residential experience.
• Flexibility to work shifts including evenings and weekends as part of our rota.

Responsibilities

• Provide a warm, helpful, knowledgeable reception service to students, parents, staff, visitors, and guests.
• Be a positive ambassador for the University — friendly, calm, and confident when resolving queries.
• Support student wellbeing by carrying out wellbeing checks where required.
• Assist with post handling, enquiries, administration, and database updates.
• Support arrivals, departures, open days, enrolment events and other key moments in the student journey.
• Work with colleagues across the wider Accommodation Services and Commercial & Campus Services teams.
• Participate in fire watch duties and support our safety processes.

Skills

Customer service

Communication

IT systems

Flexibility

Job description

Accommodation Services Assistant

Accommodation Services

Location: Lincoln
Salary: From £25,949per annum
Please note, this post is permanent and full-time at 37 hours per week.
Closing Date: Sunday 20 September 2026
Interview Date: Tuesday 29 September 2026
Reference: SAS086

Make a Difference to Student Life From Day One

Are you someone who naturally says“Yes, I can help with that”?
Do you love creating warm welcomes and positive experiences for others?
Would you enjoy being part of a friendly team that helps make our university halls feel like home?

If so, Accommodation Services would love to hear from you.

We are looking for enthusiastic, approachable, student focused individuals to join our Front-of-House team. You’ll be one of the first faces our students meet — and one of the friendly, solution-focused people they rely on throughout their residential journey.

At the University of Lincoln, students are at the heart of everything we do, and accommodation plays a vital role in shaping their wellbeing, success, and sense of belonging. This role is key to supporting that experience.

What You’ll Be Doing

As an Accommodation Services Assistant, you’ll help us deliver a 24/7 reception service and support the smooth running of our accommodation operations. Every day will be different, and you’ll play a vital part in making our halls safe, welcoming, and supportive.

You will:

• Provide a warm, helpful, knowledgeable reception service to students, parents, staff, visitors, and guests.
• Be a positive ambassador for the University — friendly, calm, and confident when resolving queries.
• Support student wellbeing by carrying out wellbeing checks where required.
• Assist with post handling, enquiries, administration, and database updates.
• Support arrivals, departures, open days, enrolment events and other key moments in the student journey.
• Work with colleagues across the wider Accommodation Services and Commercial & Campus Services teams.
• Participate in fire watch duties and support our safety processes.

What We’re Looking For

We’re looking for friendly, proactive “Yes” people who naturally go the extra mile to help others. You don’t need to know everything on day one — but you do need the right attitude.

You’ll bring:

• Excellent customer service experience in a busy, front-facing environment.
• A warm, approachable and diplomatic manner.
• The ability to stay calm, patient and helpful in unexpected or challenging situations.
• Strong communication skills and great attention to detail.
• Confidence using IT systems and learning new processes.
• A genuine commitment to supporting students and enhancing their residential experience.
• Flexibility to work shifts including evenings and weekends as part of our rota.

If you love problem-solving, thrive in a sociable environment, and want to make a real difference to students’ lives, this role is perfect for you.

Further details:

• Job Description and Person Specification

You can find out more about working at Lincoln, and everything that we have to offer, at:

https://www.lincoln.ac.uk/jobopportunities/

We strive for a diverse workforce with the very best employees and are committed to creating an inclusive environment for all. The University encourages applications from underrepresented groups inclusive of Black, Asian and other minoritised/marginalised ethnic groups, all gender identities and expressions from the LGBTQIA+ community, candidates with a disability, and those that practise different faiths and beliefs, to enhance our One Community where we strive to be kind, patient, and supportive of each other.

Please note: If you think you may require a visa to work in the UK, please refer to UK Visas and Immigration or UK Visas – Information for Prospective Staff before embarking upon an application, to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR; please refer to the UK Visas pages above for further details.