Student Accessibility Support Center Coordinator

Stony Brook University; Stony Brook (NY); On-site; USD 60,000 - 64,000; Full time

Job summary

Stony Brook University is seeking an Intake and Registration Specialist within the Student Accessibility Support Center. You will guide students through intake and registration, respond to inquiries, and manage confidential documentation to ensure timely accessibility services.

You will collaborate with campus partners, maintain FERPA-compliant records, coordinate appointments, and support operations including data workflows and purchasing.

Qualifications

• Bachelor’s degree and 2 years of relevant administrative or higher education experience.
• Experience serving a diverse population of students, faculty, staff, and community partners.
• Experience providing customer service in fast-paced environments.
• Experience handling confidential information and maintaining records.
• Ability to coordinate multiple priorities and schedule appointments.
• Experience with procurement and purchasing; proficient with MS Office/Google apps.

Responsibilities

• Guide students through intake and registration and respond to inquiries about accommodations.
• Review disability documentation for completeness and coordinate follow-up.
• Maintain confidential records and FERPA compliance.
• Schedule appointments with Accessibility Support Counselors and coordinate next steps.
• Support data management, electronic forms, reporting, and workflow processes.
• Assist with purchasing, events, and special projects as assigned.

Skills

Customer service

Scheduling & coordination

Communication

Data management

Confidentiality handling

Policy/procedures knowledge

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Job description

Job Description - Student Accessibility Support Center Coordinator (2603097)

Student Accessibility Support Center Coordinator

Who We Are

We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following:

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.
• Serving a highly diverse student body ( click here for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here for more about Student Affairs.

Required Qualifications (as evidenced by an attached resume):

Bachelor’s degree (foreign equivalent or higher). Two (2) years of full time administrative or higher education experience (student experience may be considered). Experience working with a diverse population of faculty, staff and community organizations.

Preferred Qualifications:

Experience providing customer service in a fast-paced, client or student-centered environment. Experience working with confidential information and maintaining accurate records. Experience responding to urgent situations and making referrals when appropriate. Experience coordinating multiple priorities, scheduling appointments, and supporting outreach activities or special projects. Experience with procurement and purchasing. Experience with Microsoft Office Suite and/or Google applications, including the ability to write and run queries, create electronic forms, and manage data.

Brief Description of Duties:

Reporting to the Assistant Director, the Intake and Registration Specialist guides prospective, newly admitted, and currently enrolled students through the Student Accessibility Support Center's intake and registration processes. The Intake Registration Specialist serves as a primary point of contact for students seeking accessibility services by responding to inquiries, explaining registration procedures, reviewing submitted documentation for completeness, maintaining confidential records, scheduling appointments, and coordinating next steps in the registration process. The Specialist works collaboratively with students, faculty, staff, families, and campus partners to ensure students receive timely, accurate, and compassionate support. The successful candidate will demonstrate exceptional customer service, strong communication and organizational skills, sound judgment, and careful attention to detail while handling highly confidential information. As a member of Student Health, Wellness & Prevention Services, the Intake Registration Specialist actively contributes to a collaborative team environment and supports the mission and goals of the department through teamwork, professional engagement, and student-centered service.

Intake and Registration

• Guides prospective, new, and currently enrolled students through the Student Accessibility Support Center’s intake and registration processes.
• Engages in ongoing communication with students regarding policies and procedures for requesting accommodations.
• Identifies barriers that may delay the registration process and escalates concerns regarding required disability documentation to the supervisor.
• Thoroughly documents interactions with students in the data management system and uploads all disability documentation and intake related documents to the database system.

Administration Operations

• Responds to telephone, email, and in-person inquiries from prospective and current students, faculty, staff, and campus partners.
• Schedule appointments for students with Accessibility Support Counselors.
• Assist in identifying urgent or complex student concerns and refer them to the appropriate SASC supervisor or campus resource in accordance with established procedures.
• In consultation with the Assistant Director of Accessibility, Testing, and Operation Services, reviews disability documentation for completeness and alignment with SASC documentation guidelines, identifies missing or additional information needed, coordinates follow-up with students, and prepares documentation for eligibility and accommodation review.
• Maintains student’s information with strict adherence to the protection and confidentiality of all student records and in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Assists with data management, electronic forms, reporting, and workflow processes that support departmental operations.
• Supports departmental administrative functions, including purchasing, event coordination, and special projects, as assigned.

Training and Support

• Coordinate and schedules student assistants supporting front office and intake operations.
• Supports the Keyboard Specialist’s daily front desk operations, including providing guidance, coordinating responsibilities, monitoring workflow, and ensuring consistent and effective service to students, families, and campus partners.
• Assists with the recruitment, onboarding, and training of student assistants.
• Provides ongoing guidance, training, and day to day support of student assistants.
• Assists in developing and maintaining training materials and standard operating procedures for student staff.

Professional Development and Committee Involvement

• Participates in professional development opportunities including training, workshops, webinars, committees, and conferences.
• Supports the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas outside of your department (e.g., campus-wide traditions, events, programs, etc.).
• Other duties or projects as assigned as appropriate to rank and departmental mission.
• Evening and weekend work may be required at times.

Special Notes

This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.

Salary

$60,000 + $4,000 Location Pay = $64,000 Total Compensation
In addition to the employee's base salary, this position is eligible for $4,000 UUP annual location pay, paid biweekly.

Essential Position

This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at [phone] or visit OEA .

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here .

Visit our WHY WORK HERE page to learn about the total rewards we offer.

#LI-ES1 #LI-ES

Job Number

2603097

Official Job Title : Staff Assistant

Job Field

Administrative & Professional (non-Clinical)

Primary Location

Department/Hiring Area : Student Accessibility Support Center

Schedule

Schedule: Full-time Shift: Day Shift Shift Hours : 8:30 a.m. - 5:00 p.m.