Student Employee-SHSU Online-Support Desk Assistant

Sam Houston State University; Huntsville (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

A prominent educational institution located in Huntsville, Texas, is looking for a Student Assistant to join their 24/7 Online Support Desk. This position focuses on providing technical troubleshooting and customer service support to faculty and students within Blackboard. Ideal candidates should be technology enthusiasts, enjoy problem-solving, and have a positive attitude to foster teamwork. No previous experience is required as comprehensive training will be provided. The role may involve scheduling from 8:00 am to midnight on weekdays.

Qualifications

• Enjoys working with technology and passionate about problem-solving.
• Positive, team-focused attitude that enhances team collaboration.
• No prior knowledge of Blackboard is required; training will be provided.

Responsibilities

• Provide basic technical support to faculty and students within Blackboard.
• Help troubleshoot customer service issues in a collaborative environment.

Skills

Technical support

Customer service

Problem solving

Teamwork

Job description

This job posting is for our weekday shift. Times you could be scheduled to work may vary anywhere from 8:00am to Midnight, Monday through Friday.

The Student Assistant position with the 24/7 Online Support Desk is a technical troubleshooting and customer service focused position. Student assistants provide basic technical support to faculty and students within Blackboard. Prior knowledge is not necessary, we will train you on how to use Blackboard and all related tools and systems. A qualified applicant would be someone that enjoys working with technology, has a passion for problem solving, and who brings a positive, team-focused energy to enhance the team’s collaborative atmosphere.