Student Blackboard Tech Support Desk

Sam Houston State University; Huntsville (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

A prominent educational institution located in Huntsville, Texas, is looking for a Student Assistant to join their 24/7 Online Support Desk. This position focuses on providing technical troubleshooting and customer service support to faculty and students within Blackboard. Ideal candidates should be technology enthusiasts, enjoy problem-solving, and have a positive attitude to foster teamwork. No previous experience is required as comprehensive training will be provided. The role may involve scheduling from 8:00 am to midnight on weekdays.

Qualifications

• Enjoys working with technology and passionate about problem-solving.
• Positive, team-focused attitude that enhances team collaboration.
• No prior knowledge of Blackboard is required; training will be provided.

Responsibilities

• Provide basic technical support to faculty and students within Blackboard.
• Help troubleshoot customer service issues in a collaborative environment.

Skills

Technical support

Customer service

Problem solving

Teamwork

Job description

A prominent educational institution located in Huntsville, Texas, is looking for a Student Assistant to join their 24/7 Online Support Desk. This position focuses on providing technical troubleshooting and customer service support to faculty and students within Blackboard. Ideal candidates should be technology enthusiasts, enjoy problem-solving, and have a positive attitude to foster teamwork. No previous experience is required as comprehensive training will be provided. The role may involve scheduling from 8:00 am to midnight on weekdays.