Student Center Front Desk Specialist

Texas Wesleyan University; Fort Worth (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Texas Wesleyan University in Fort Worth invites applications for the Martin Center Desk Assistant role at the University Center. The position greets students, faculty, staff, and visitors, answers inquiries, and helps route information to the right offices.

The desk assistant supports a positive, inclusive environment, maintains confidentiality under FERPA, and uses Microsoft Word and Excel to track basic information. Spanish language skills are preferred but not required.

Qualifications

• Answer phone calls to main lines and direct calls or take messages for proper personnel.
• Provide prompt, friendly service to all customers including residents, staff, faculty, parents and guests.
• Maintain confidentiality and comply with FERPA regulations.
• Be an information source about the department, the University and University Center.

Responsibilities

• Answer phone calls to main line of university, the Division on Student Affairs, Residence Life, and Student Engagement.
• Direct calls or take messages for appropriate personnel.
• Provide prompt, friendly service to all customers (residents, staff, faculty, parents and guests).
• Act as an information source about the department, the University, and the University Center.
• Communicate with one another and resume any tasks from the previous shift.
• Cultivate and maintain good working relationships with staff, faculty and students.
• Participate in student leadership trainings and meetings as specified by supervisor.
• Adhere to all university policies and guidelines.
• Encourage and support students and student organizations on events that align with the college’s mission.

Skills

Customer service

Communication

FERPA compliance

Microsoft Office (Word/Excel)

Spanish speaking (preferred)

Tools

Microsoft Office Suite

Job description

Texas Wesleyan University in Fort Worth invites applications for the Martin Center Desk Assistant role at the University Center. The position greets students, faculty, staff, and visitors, answers inquiries, and helps route information to the right offices.

The desk assistant supports a positive, inclusive environment, maintains confidentiality under FERPA, and uses Microsoft Word and Excel to track basic information. Spanish language skills are preferred but not required.