Student IT Help Desk Associate

Texas Wesleyan University; Fort Worth (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Texas Wesleyan University seeks a student employee to support IT services for the campus community. You will handle inquiries via phone and in person and work with Blackboard, Ramlink, emails, and other IT tools to keep the campus running smoothly.

Preferred candidates are Federal Work-Study recipients and information technology or mass communication students who are comfortable serving the public. You will assist with ticketing, password resets, and basic hardware support while following FERPA

Qualifications

• No degree required; coursework in IT or communications is a plus.
• Strong customer service mindset and ability to communicate clearly.
• Able to work with diverse students, faculty, and staff.

Responsibilities

• Serve as first point of contact for IT inquiries by phone or in person.
• Triage and log problems using ITSM system.
• Assist with installing and troubleshooting computers and software.
• Reset student email and domain passwords.
• Document standard IT procedures and update as needed.
• Move, install, or remove equipment on campus as required.

Skills

Customer service

Communication

Problem solving

Teamwork

Self-motivation

Attention to detail

FERPA awareness

Organizational skills

Education

None required

Tools

Microsoft Office

ITSM application

Desktop/Laptop hardware

Job description

Texas Wesleyan University seeks a student employee to support IT services for the campus community. You will handle inquiries via phone and in person and work with Blackboard, Ramlink, emails, and other IT tools to keep the campus running smoothly.

Preferred candidates are Federal Work-Study recipients and information technology or mass communication students who are comfortable serving the public. You will assist with ticketing, password resets, and basic hardware support while following FERPA