Student Accounts Front Desk Associate (Federal Work-Study)

Texas Wesleyan University; Fort Worth (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Texas Wesleyan University in Fort Worth is seeking a Student Accounts Office Student Assistant to deliver friendly customer service at the front desk. You will greet visitors, answer phones, and help students with their accounts.

The role emphasizes accurate cash handling, basic Office skills, and the ability to stay calm under pressure. Prior experience helps, but training is provided; a welcoming, professional demeanor is essential.

Qualifications

• Excellent written and oral communication skills.
• General keyboard knowledge and basic computer/telephone skills.
• Willingness to learn and train on responsibilities.

Responsibilities

• Welcome customers by greeting them promptly and offering assistance.
• Answer incoming calls in a timely and efficient manner.
• Educate customers about their student accounts and provide information.
• Respond to questions in-person, by phone, or in writing.
• Accept tuition payments and process payments by cash or check.
• Perform end-of-shift reconciliation for all payments.
• Provide excellent customer service.
• Forward escalations to supervisor.
• Maintain front desk supplies and keep area organized.
• Contribute to team effort and complete additional projects as needed.
• Perform other tasks as business needs arise.

Skills

Customer service

Verbal communication

Cash handling

Attention to detail

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Texas Wesleyan University in Fort Worth is seeking a Student Accounts Office Student Assistant to deliver friendly customer service at the front desk. You will greet visitors, answer phones, and help students with their accounts.

The role emphasizes accurate cash handling, basic Office skills, and the ability to stay calm under pressure. Prior experience helps, but training is provided; a welcoming, professional demeanor is essential.