Graduate Counseling Center Operations Assistant

Texas Wesleyan University; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Texas Wesleyan University Community Counseling Center is hiring a Graduate Student Assistant to provide administrative, operational, and client support, ensuring smooth clinic workflow and confidentiality.

The role supports student therapists, maintains logs and documents, and helps coordinate scheduling using TheraNest/Ensora. Must be enrolled in the MFT PhD program and hold a Full or Associate LPC/LMFT license.

Qualifications

• Must be currently enrolled in the Marriage and Family Therapy PhD program at Texas Wesleyan University.
• Must hold a Full or Associate license required (LPC/A, LMFT/A).
• Experience not required; eagerness to learn is welcome.

Responsibilities

• Greet and assist clients in a professional and welcoming manner.
• Answer phone calls, respond to general inquiries, and direct calls appropriately.
• Support client check-in and check-out procedures.
• Maintain a calm and organized front office environment.
• Assist with appointment scheduling and coordination using the center’s electronic health record system (TheraNest/Ensora).
• Monitor student therapists schedules and notify leadership of discrepancies.
• Support room reservations and ensure accurate scheduling of counseling spaces.
• Assist in ensuring client files are complete and records are maintained with confidentiality.
• Maintain logs and assist with administrative tracking systems.
• Assist leadership with data entry, reports, and special projects as assigned.
• Coordinate communication during walk-in student crisis and support leadership with logistics.

Skills

Front desk

Client support

Scheduling

Documentation

Clinic operations

Crisis support

Education

Marriage and Family Therapy PhD program (Texas Wesleyan University)

Full or Associate license (LPC/A, LMFT/A)

Tools

TheraNest/Ensora

Job description

Texas Wesleyan University Community Counseling Center is hiring a Graduate Student Assistant to provide administrative, operational, and client support, ensuring smooth clinic workflow and confidentiality.

The role supports student therapists, maintains logs and documents, and helps coordinate scheduling using TheraNest/Ensora. Must be enrolled in the MFT PhD program and hold a Full or Associate LPC/LMFT license.