Student Billing & Payments Specialist II (Temporary)

Joliet Junior College; Joliet (IL); Sur place; USD 31 000 - 33 000; Plein temps

Résumé du poste

Joliet Junior College is seeking a Specialist II TEMP in Student Accounts & Payments to provide quality customer service in a fast-paced setting. This role handles billing, collections, payment plans, refunds, and delinquent accounts while maintaining strict confidentiality under FERPA and college policies.

The position requires high school or equivalent and three years of related accounting experience, with strong organizational and communication skills.

Qualifications

• High school or equivalent.
• Three (3) years of student accounts receivable or similar accounting experience.
• Experience with Microsoft Office Suite and Internet.
• Ability to effectively and efficiently function in a fast-paced, high pressure environment with frequent interruptions.
• Ability and willingness to work cooperatively with a diverse population, courteous, dependable and personable with strong organizational and communication skills.
• Willingness and ability to work some evenings and weekends as needed.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
• Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality

Responsabilités

• Receive, research and review, process, record and deposit all monies for the institution in accordance with established departmental procedures in an accurate, professional and timely manner.
• Open/close office and always ensuring security and safety.
• Effectively and professionally communicate with customers, providing excellent customer service.
• Provide cash management support to departments within the college for various campus services.
• Maintain software and outsourced vendor service relationships as related to student accounts.
• Perform all accounting, invoicing and refunding related to student accounts receivables and payables in accordance with established processes, guidelines, college policies and federal laws and regulations. Provide information regarding 1098T student tax forms.
• Train and provide support to employees on and off campus in relation to accounts receivable processes.
• Coordinate, maintain and assist with collection efforts of delinquent accounts collaborating with collection and legal agencies.
• Prepare data and trend analyses related to student/employee data as needed for executive management and provide assistance during college's annual audits.
• Participate in the goals and objectives of the department and college.
• Participate in professional and personal development as needed. Serve on college committees/teams.
• Perform related duties as assigned.

Connaissances

Customer service

Communication skills

Organizational skills

Team collaboration

Formation

High school diploma or equivalent

Outils

Microsoft Office

Internet

Description du poste

Joliet Junior College is seeking a Specialist II TEMP in Student Accounts & Payments to provide quality customer service in a fast-paced setting. This role handles billing, collections, payment plans, refunds, and delinquent accounts while maintaining strict confidentiality under FERPA and college policies.

The position requires high school or equivalent and three years of related accounting experience, with strong organizational and communication skills.