Specialist II, Student Accounts & Payments (TEMP)

Joliet Junior College; United States; On-site; USD 24,796 - 38,572; Part time

Job summary

Joliet Junior College is seeking a Specialist II for Student Accounts & Payments (TEMP) to join a fast-paced financial office. You will handle billing, collections, payment plans, refunds, and 1098T information while upholding FERPA and confidentiality.

Work is part-time, up to 28 hours per week, with schedule Mon–Thu 11:00am–6:00pm and Fri 12:30pm–4:30pm; occasional changes during peak periods. Strong customer service, organization, and bilingual skills are a plus.

Qualifications

• High school diploma or equivalent.
• Three years of student accounts receivable or similar accounting experience.
• Experience with Microsoft Office Suite and Internet.
• Ability to function in a fast-paced, high-pressure environment.
• Strong organizational and communication skills with diverse population.
• Flexibility to adjust hours as needed.
• Commitment to college values of respect and inclusion.

Responsibilities

• Receive, research, process, record, and deposit monies accurately and promptly.
• Communicate effectively with customers.
• Provide cash management support to campus departments.
• Maintain software/vendor relationships for student accounts.
• Invoicing, refunds and 1098T information per guidelines.
• Train staff on accounts receivable processes.
• Coordinate delinquent collections with agencies.
• Prepare data analyses for executives and audits.
• Support department goals and participate in college committees.
• Perform related duties as assigned.

Skills

Customer service

Accounting/receivables

Microsoft Office

Attention to detail

Bilingual English/Spanish

Education

High school diploma

Associate’s degree

Tools

Ellucian software

Job description

Position Title

Specialist II, Student Accounts & Payments (TEMP)

Position Summary

Under the direction of the Student Accounts & Payments manager, the specialist provides quality customer service in a team‑focused, fast‑paced, demanding and continuously evolving environment. The role is responsible for billing and collections, payment plans, receipt of tuition and other miscellaneous payments, processing refunds, monitoring and managing delinquent accounts, and coordinating with other student service departments. The position requires maintaining a high level of confidentiality of college and student accounts while complying with FERPA and state and federal regulations.

Essential Job Duties and Key Responsibilities

1. Receive, research, review, process, record, and deposit all monies for the institution in accordance with established departmental procedures in an accurate, professional, and timely manner. Open/close the office and ensure security and safety at all times.
2. Effectively and professionally communicate with customers.
3. Provide cash management support to departments within the college for various campus services.
4. Maintain software and outsourced vendor service relationships as related to student accounts.
5. Perform all accounting, invoicing and refunding related to student accounts receivables and payables in accordance with established guidelines, college policies and federal laws and regulations. Provide information regarding 1098T student tax forms.
6. Train and provide support to employees on and off campus in relation to accounts receivable processes.
7. Coordinate, maintain, and assist with collection efforts of delinquent accounts collaborating with collection and legal agencies.
8. Prepare data and trend analyses related to student/employee data as needed for executive management and provide assistance during college’s annual audits.
9. Participate in the goals and objectives of the department and college.
10. Engage in professional and personal development as needed and serve on college committees or teams.
11. Perform related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Three (3) years of student accounts receivable or similar accounting experience.
• Experience with Microsoft Office Suite and Internet.
• Ability to function effectively and efficiently in a fast‑paced, high‑pressure environment with frequent interruptions.
• Strong organizational and communication skills and willingness to work cooperatively with a diverse population.
• Flexibility to adjust scheduled hours as needed.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, demonstrating cultural competence and emotional intelligence.
• Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well‑being, innovation and quality.

Preferred Qualifications

• Associate’s degree.
• Experience with Ellucian software.
• English and Spanish verbal and written communication proficiency.
• Demonstrated multicultural competence.

Work Schedule

Maximum 28 hours per week. Primary work hours: Monday‑Thursday 11:00a.m. – 6:00p.m.; Friday 12:30p.m. – 4:30p.m. Hours may change during summer, spring break, peak periods, and as needed for office coverage.

Physical Demands

Normal office physical demands.

Working Conditions

Duties performed indoors in the usual office environment.

Benefits

No benefits.