Specialist II TEMP, Student Accounts & Payments

Joliet Junior College; États-Unis; Sur place; USD 31 000 - 33 000; Plein temps

Résumé du poste

Joliet Junior College is seeking a Specialist II TEMP for Student Accounts & Payments. The role involves billing, collections, payment plans, refunds, and delinquent account management in a confidential, FERPA-compliant environment.

You will work under the Bursar, Student Accounts, in a non-exempt, full-time capacity, with occasional evenings and weekends as needed. Prior experience in college accounting is preferred.

Qualifications

• High school diploma or equivalent required.
• 3+ years of student accounts receivable or similar accounting experience.
• Experience with Microsoft Office Suite and Internet.
• Ability to work in a fast-paced, high-pressure environment with interruptions.
• Willingness to work some evenings and weekends.
• Commitment to diversity, inclusion and strong communication skills.

Responsabilités

• Receive, research, review, process, record and deposit all monies accurately and timely.
• Provide excellent customer service through professional communication.
• Support cash management for college departments.
• Maintain relationships with software and outsourced vendor services related to student accounts.
• Handle invoicing, refunds, and accounts receivable/payable following policies and FERPA.

Connaissances

Customer service

Communication

Organizational skills

Teamwork

Formation

High school diploma or equivalent

Associate’s degree

Outils

Microsoft Office

Internet

Description du poste

Position Details

Position Title: Specialist II TEMP, Student Accounts & Payments

Job Description: POSITION TITLE: Specialist II TEMP, Student Accounts & Payments

STATUS: Full Time DEPARTMENT: Student Accounts & Payments DIVISION: Administrative Services CLASSIFICATION: Non-exempt UNION: Non-union REPORTS TO: Bursar, Student Accounts PLACEMENT: Grade 107 HIRING RANGE: $22.82 - $24.19 hourly

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

Position Summary

Under the direction of the Student Accounts & Payments manager, the specialist provides quality customer service in a team-focused, fast-paced, demanding and continuously evolving environment. Position is responsible for billing and collections, payment plans, receipt of tuition and other miscellaneous payments, processing refunds, monitoring and managing delinquent accounts and coordinating with other student service departments. Position requires maintaining a high level of confidentiality of college and student accounts while complying with the Federal Right to Privacy Act (FERPA), college, state and federal regulations.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Receive, research and review, process, record and deposit all monies for the institution in accordance with established departmental procedures in an accurate, professional and timely manner. Open/close office and always ensuring security and safety.
2. Effectively and professionally communicate with customers, providing excellent customer service.
3. Provide cash management support to departments within the college for various campus services.
4. Maintain software and outsourced vendor service relationships as related to student accounts.
5. Perform all accounting, invoicing and refunding related to student accounts receivables and payables in accordance with established processes, guidelines, college policies and federal laws and regulations. Provide information regarding 1098T student tax forms.
6. Train and provide support to employees on and off campus in relation to accounts receivable processes.
7. Coordinate, maintain and assist with collection efforts of delinquent accounts collaborating with collection and legal agencies.
8. Prepare data and trend analyses related to student/employee data as needed for executive management and provide assistance during college’s annual audits.
9. Participate in the goals and objectives of the department and college.
10. Participate in professional and personal development as needed. Serve on college committees/teams.
11. Perform related duties as assigned.

MINIMUM QUALIFICATIONS

1. High school or equivalent.
2. Three (3) years of student accounts receivable or similar accounting experience.
3. Experience with Microsoft Office Suite and Internet.
4. Ability to effectively and efficiently function in a fast-paced, high pressure environment with frequent interruptions.
5. Ability and willingness to work cooperatively with a diverse population, courteous, dependable and personable with strong organizational and communication skills.
6. Willingness and ability to work some evenings and weekends as needed.
7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
8. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality

PREFERRED QUALIFICATIONS

1. Associate’s degree.
2. Higher Education experience.
3. Community college experience in a similar role
4. Experience in supporting Customer and Student Financials in Ellucian, Workday or other ERP.
5. English and Spanish verbal and written communication proficiency.
6. Demonstrated multicultural competence

PHYSICAL DEMANDS

Normal office physical demands.

WORKING CONDITIONS

Duties are performed indoors in the usual office environment

BENEFITS

Non-Union Support Staff, Professional, Administrative Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40

Founded in 1901 as the nation’s first public community college, JJC’s dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our five campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education. Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom. JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best. We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions. Join our family and make JJC your first choice!

ANNUAL CLERY SAFETY REPORT (ASR) NOTICE

Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security report is available at the JJC Police Department website: along with other safety information. If you would like to receive the ASR in booklet form, you may stop by the Campus Police Department located on Main Campus in G-1024 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.