Specialist II TEMP, Student Accounts & Payments

Joliet Junior College; Joliet (IL); On-site; USD 31,000 - 33,000; Full time

Job summary

Joliet Junior College is seeking a Specialist II TEMP in Student Accounts & Payments to provide quality customer service in a fast-paced setting. This role handles billing, collections, payment plans, refunds, and delinquent accounts while maintaining strict confidentiality under FERPA and college policies.

The position requires high school or equivalent and three years of related accounting experience, with strong organizational and communication skills.

Qualifications

• High school or equivalent.
• Three (3) years of student accounts receivable or similar accounting experience.
• Experience with Microsoft Office Suite and Internet.
• Ability to effectively and efficiently function in a fast-paced, high pressure environment with frequent interruptions.
• Ability and willingness to work cooperatively with a diverse population, courteous, dependable and personable with strong organizational and communication skills.
• Willingness and ability to work some evenings and weekends as needed.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
• Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality

Responsibilities

• Receive, research and review, process, record and deposit all monies for the institution in accordance with established departmental procedures in an accurate, professional and timely manner.
• Open/close office and always ensuring security and safety.
• Effectively and professionally communicate with customers, providing excellent customer service.
• Provide cash management support to departments within the college for various campus services.
• Maintain software and outsourced vendor service relationships as related to student accounts.
• Perform all accounting, invoicing and refunding related to student accounts receivables and payables in accordance with established processes, guidelines, college policies and federal laws and regulations. Provide information regarding 1098T student tax forms.
• Train and provide support to employees on and off campus in relation to accounts receivable processes.
• Coordinate, maintain and assist with collection efforts of delinquent accounts collaborating with collection and legal agencies.
• Prepare data and trend analyses related to student/employee data as needed for executive management and provide assistance during college's annual audits.
• Participate in the goals and objectives of the department and college.
• Participate in professional and personal development as needed. Serve on college committees/teams.
• Perform related duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

Job description

Position Title

Specialist II TEMP, Student Accounts & Payments

Job Description

POSITION TITLE:Specialist II TEMP, Student Accounts & Payments

STATUS:Full Time

DEPARTMENT: Student Accounts & Payments

DIVISION: Administrative Services

CLASSIFICATION: Non-exempt

UNION: Non-union

REPORTS TO: Bursar, Student Accounts

PLACEMENT: Grade 107

HIRING RANGE: $22.82 - $24.19 hourly

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

Under the direction of the Student Accounts & Payments manager, the specialist provides quality customer service in a team-focused, fast-paced, demanding and continuously evolving environment. Position is responsible for billing and collections, payment plans, receipt of tuition and other miscellaneous payments, processing refunds, monitoring and managing delinquent accounts and coordinating with other student service departments. Position requires maintaining a high level of confidentiality of college and student accounts while complying with the Federal Right to Privacy Act (FERPA), college, state and federal regulations.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Receive, research and review, process, record and deposit all monies for the institution in accordance with established departmental procedures in an accurate, professional and timely manner. Open/close office and always ensuring security and safety.
2. Effectively and professionally communicate with customers, providing excellent customer service.
3. Provide cash management support to departments within the college for various campus services.
4. Maintain software and outsourced vendor service relationships as related to student accounts.
5. Perform all accounting, invoicing and refunding related to student accounts receivables and payables in accordance with established processes, guidelines, college policies and federal laws and regulations. Provide information regarding 1098T student tax forms.
6. Train and provide support to employees on and off campus in relation to accounts receivable processes.
7. Coordinate, maintain and assist with collection efforts of delinquent accounts collaborating with collection and legal agencies.
8. Prepare data and trend analyses related to student/employee data as needed for executive management and provide assistance during college's annual audits.
9. Participate in the goals and objectives of the department and college.
10. Participate in professional and personal development as needed. Serve on college committees/teams.
11. Perform related duties as assigned.

MINIMUM QUALIFICATIONS

1. High school or equivalent.
2. Three (3) years of student accounts receivable or similar accounting experience.
3. Experience with Microsoft Office Suite and Internet.
4. Ability to effectively and efficiently function in a fast-paced, high pressure environment with frequent interruptions.
5. Ability and willingness to work cooperatively with a diverse population, courteous, dependable and personable with strong organizational and communication skills.
6. Willingness and ability to work some evenings and weekends as needed.
7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
8. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality

PREFERRED QUALIFICATIONS

1. Associate's degree.
2. Higher Education experience.
3. Community college experience in a similar role
4. Experience in supporting Customer and Student Financials in Ellucian, Workday or other ERP.
5. English and Spanish verbal and written communication proficiency.
6. Demonstrated multicultural competence

PHYSICAL DEMANDS

1. Normal office physical demands.

WORKING CONDITIONS

1. Duties are performed indoors in the usual office environment

BENEFITS

Click on the link for information about JJC's Benefits: Non-Union Support Staff, Professional, Administrative

Full Time/Part Time

Full time

Scheduled Hours

40