Student Billing & Collections Specialist

Dubuque; Dubuque (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Workable is seeking a Student Accounts Collection Coordinator to manage delinquent receivables and ensure timely billing for student accounts and institutional loans. You will counsel students and families on billing statements, payment options, and plans, while maintaining confidentiality under FERPA and university policies.

You will also determine write-offs, report delinquent accounts to bureaus, and ensure compliance with federal/state regulations.

Qualifications

• Associate degree required; undergraduate degree preferred.
• 2-4 years of experience in accounts receivable with focus on credit reporting.
• Familiarity with FERPA and university policies; strong customer service orientation.

Responsibilities

• Generate and distribute billing for student accounts and institutional loans.
• Counsel students and families regarding billing statements, payment options, and payment plans.
• Determine and process account write-offs in accordance with university policy.
• Credit report delinquent accounts to credit bureaus.
• Ensure compliance with federal, state, and institutional debt collection regulations.
• Review accounts with outstanding balances to determine transcript eligibility.
• Perform other duties in support of the University Mission.

Skills

Communication skills

Excel

Confidentiality

Independent but collaborative

Receivables management

Time management

Education

Associate degree

Bachelor's degree preferred

Tools

Excel

Word

Job description

Workable is seeking a Student Accounts Collection Coordinator to manage delinquent receivables and ensure timely billing for student accounts and institutional loans. You will counsel students and families on billing statements, payment options, and plans, while maintaining confidentiality under FERPA and university policies.

You will also determine write-offs, report delinquent accounts to bureaus, and ensure compliance with federal/state regulations.