Student Accounts Collection Coordinator

Dubuque; Dubuque (IA); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Workable is seeking a Student Accounts Collection Coordinator to manage delinquent receivables and ensure timely billing for student accounts and institutional loans. You will counsel students and families on billing statements, payment options, and plans, while maintaining confidentiality under FERPA and university policies.

You will also determine write-offs, report delinquent accounts to bureaus, and ensure compliance with federal/state regulations.

Qualificações

• Associate degree required; undergraduate degree preferred.
• 2-4 years of experience in accounts receivable with focus on credit reporting.
• Familiarity with FERPA and university policies; strong customer service orientation.

Responsabilidades

• Generate and distribute billing for student accounts and institutional loans.
• Counsel students and families regarding billing statements, payment options, and payment plans.
• Determine and process account write-offs in accordance with university policy.
• Credit report delinquent accounts to credit bureaus.
• Ensure compliance with federal, state, and institutional debt collection regulations.
• Review accounts with outstanding balances to determine transcript eligibility.
• Perform other duties in support of the University Mission.

Conhecimentos

Communication skills

Excel

Confidentiality

Independent but collaborative

Receivables management

Time management

Formação académica

Associate degree

Bachelor's degree preferred

Ferramentas

Excel

Word

Descrição da oferta de emprego

The Student Accounts Collection Coordinator is a member of the Student Accounts team with primary responsibility for managing delinquent receivables. This position ensures the timely generation of account statements and coordinates effective collection efforts while providing exceptional customer service to students, families, faculty, staff, and external partners.

Primary Responsibilities:

• Generate and distribute billing for student accounts and institutional loans
• Counsel students and families regarding billing statements, payment options, and account discrepancies, and establish payment plans in accordance with university policy
• Determine and process account write-offs in compliance with university policy and applicable regulations
• Credit report delinquent accounts to credit bureaus
• Ensure compliance with federal, state, and institutional regulations related to debt collection
• Review accounts with outstanding balances to determine transcript eligibility

• Perform other duties as assigned in support of the University Mission

Skills and Abilities:

• Strong interpersonal, verbal, and written communication skills
• Excellent knowledge of Microsoft products (Excel, Word, etc.)
• Ability to use discretion and confidentiality in accordance with FERPA and University matters
• Ability to work independently and collaboratively
• Strong understanding of receivables management and credit bureau reporting
• Ability to remain seated at a workstation for extended periods of time
• Strong organizational, time management, and problem-solving abilities

Qualifications:

• Associate Degree Required; Undergraduate Degree Preferred
• 2-4 years of experience with accounts receivable with specific focus on credit reporting