Student Accounts Collection Coordinator

University of Dubuque; Dubuque (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

The University of Dubuque is seeking a Student Accounts Collection Coordinator to manage delinquent receivables, generate timely statements, and coordinate effective collection efforts while delivering exceptional service to students, families, faculty, staff, and external partners.

Key duties include billing generation, counseling on statements and payment options, establishing payment plans, processing write-offs per policy, reporting delinquencies to credit bureaus, and ensuring regulatory

Qualifications

• Experience with accounts receivable and credit reporting.
• Familiarity with FERPA and confidentiality requirements.
• Ability to counsel students and families on billing statements and payment options.

Responsibilities

• Generate and distribute billing for student accounts and institutional loans.
• Counsel students and families regarding billing statements, payment options, and account discrepancies, and establish payment plans in accordance with university policy.
• Determine and process account write-offs in compliance with university policy and applicable regulations.
• Credit report delinquent accounts to credit bureaus.
• Ensure compliance with federal, state, and institutional regulations related to debt collection.
• Review accounts with outstanding balances to determine transcript eligibility.
• Perform other duties as assigned in support of the University Mission.

Skills

Interpersonal skills

Verbal communication

Written communication

Microsoft Excel

Microsoft Word

FERPA confidentiality

Independent and collaborative work

Receivables management

Credit bureau reporting

Time management

Problem solving

Education

Associate degree

Undergraduate degree

Tools

Accounts receivable software

Microsoft Word

Job description

The Student Accounts Collection Coordinator is a member of the Student Accounts team with primary responsibility for managing delinquent receivables. This position ensures the timely generation of account statements and coordinates effective collection efforts while providing exceptional customer service to students, families, faculty, staff, and external partners.

Primary Responsibilities:

• Generate and distribute billing for student accounts and institutional loans
• Counsel students and families regarding billing statements, payment options, and account discrepancies, and establish payment plans in accordance with university policy
• Determine and process account write-offs in compliance with university policy and applicable regulations
• Credit report delinquent accounts to credit bureaus
• Ensure compliance with federal, state, and institutional regulations related to debt collection
• Review accounts with outstanding balances to determine transcript eligibility

• Perform other duties as assigned in support of the University Mission

Skills and Abilities:

• Strong interpersonal, verbal, and written communication skills
• Excellent knowledge of Microsoft products (Excel, Word, etc.)
• Ability to use discretion and confidentiality in accordance with FERPA and University matters
• Ability to work independently and collaboratively
• Strong understanding of receivables management and credit bureau reporting
• Ability to remain seated at a workstation for extended periods of time
• Strong organizational, time management, and problem-solving abilities

Qualifications:

• Associate Degree Required; Undergraduate Degree Preferred
• 2-4 years of experience with accounts receivable with specific focus on credit reporting