Graduate Student Billing & Payment Specialist

Edgewood University; Madison (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Edgewood University seeks a detail-oriented Accounts Receivable/Student Billing Associate to support graduate, adult, and non-traditional students with billing and collections. You will collaborate with the Graduate Admissions, Registrar, Residence Life, and Security to explain financial aid, charges, and account activity.

You will respond to inquiries, counsel on payment options, and help manage timely collections while maintaining a student-centered approach and adherence to FERPA.

Qualifications

• Bachelor's degree in accounting related field or equivalent work experience.
• Minimum of 2 years' experience in accounts receivable, collections, student accounts, or a related field.
• Demonstrated customer service experience with the ability to respond to inquiries quickly, accurately, and professionally.
• Ability to effectively communicate and build relationships with a diverse student population, including graduate and non-traditional learners.

Responsibilities

• Prepare third party billing for graduate students including federal, state, and partnership agreements.
• Serve as the primary resource for students by responding to billing inquiries and resolving account-related questions.
• Counsel students regarding billing procedures, payment options, and University payment policies.
• Assist students with domestic and international payment processes, include the University payment portal, wire transfers, and other approved payment methods.
• Work under the direction of the Senior Accounts Receivable Associate to manage billing deadlines, communication plans, and students with unique or complex financial circumstances.
• Communicate proactively with students via email and telephone regarding past-due balances.
• Place or remove a registration hold in accordance with University policies.
• Support graduate enrollment, retention, and success by helping students navigate financial processes.
• Partner with Graduate Admissions and other campus offices to ensure accurate billing communication for graduate students.
• Serve as primary Business Office contact especially for graduate students, providing professional, responsive, and student-centered support through in-person, phone, and electronic communication.
• Maintain compliance with FERPA regulations in all job aspects.
• Stay current on University policies, graduate program requirements, departmental procedures, and applicable federal and state regulations to ensure accurate guidance and support to graduate students.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Analytical thinking

Teamwork

Education

Bachelor's degree in accounting related field

Tools

Microsoft Office

Adobe

SharePoint

Accounting software

Job description

Edgewood University seeks a detail-oriented Accounts Receivable/Student Billing Associate to support graduate, adult, and non-traditional students with billing and collections. You will collaborate with the Graduate Admissions, Registrar, Residence Life, and Security to explain financial aid, charges, and account activity.

You will respond to inquiries, counsel on payment options, and help manage timely collections while maintaining a student-centered approach and adherence to FERPA.