Student Accounts & Collections Specialist

Washington State University; Pullman (WA); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Comprehensive benefits

Employee tuition waiver

Job summary

Washington State University in Pullman, WA, is seeking an Account Specialist in the Bursar's Office to manage delinquent student accounts, including federal, institutional, and short-term loan programs. You will monitor, assign, and resolve past-due receivables in line with university policy and state/federal regulations.

The role requires strong customer service, proficiency with Microsoft Office, and experience with financial systems such as Banner, PeopleSoft, or ECSI.

Qualifications

• Two years of full-time clerical experience or equivalent education/experience.
• Experience in collections, accounts receivable, or student financial services.
• Proficiency with Microsoft Office applications and ability to interpret policies.

Responsibilities

• Perform accounts receivable and loan collection activities for delinquent student accounts.
• Interact with students, staff, and the public, providing information on policies and procedures.
• Coordinate with external collection agencies and ensure FERPA and FDCPA compliance.
• Monitor, assign, and resolve past-due receivables in accordance with university policy.

Skills

Accounts receivable

Collections

Customer service

Microsoft Office

Policy interpretation

Communication skills

Discretion in sensitive situations

Education

High school diploma or equivalent

Tools

Banner

PeopleSoft

ECSI

Job description

Washington State University in Pullman, WA, is seeking an Account Specialist in the Bursar's Office to manage delinquent student accounts, including federal, institutional, and short-term loan programs. You will monitor, assign, and resolve past-due receivables in line with university policy and state/federal regulations.

The role requires strong customer service, proficiency with Microsoft Office, and experience with financial systems such as Banner, PeopleSoft, or ECSI.