Student Accounts Collection Coordinator

University of Dubuque; Asbury (IA); On-site; USD 40,000 - 52,000; Full time

Job summary

The University of Dubuque is seeking a Student Accounts Collection Coordinator to join the Student Accounts team. You will manage delinquent receivables, generate and distribute statements, and coordinate effective collection efforts while delivering strong customer service to students, families, faculty, staff, and external partners.

Key responsibilities include counseling on billing and payment options, processing write-offs per policy, reporting delinquent accounts to credit bureaus, ensuring

Qualifications

• Associate Degree required; Undergraduate Degree preferred.
• 2-4 years of experience with accounts receivable with focus on credit reporting.

Responsibilities

• Generate and distribute billing for student accounts and institutional loans.
• Counsel students and families regarding billing statements, payment options, and account discrepancies, and establish payment plans in accordance with university policy.
• Determine and process account write-offs in compliance with university policy and applicable regulations.
• Credit report delinquent accounts to credit bureaus.
• Ensure compliance with federal, state, and institutional regulations related to debt collection.
• Review accounts with outstanding balances to determine transcript eligibility.

Skills

Interpersonal skills

Receivables management

Credit reporting

Time management

Education

Associate Degree

Undergraduate Degree preferred

Tools

Microsoft Excel

Job description

Description

The Student Accounts Collection Coordinator is a member of theStudent Accounts team with primary responsibility for managingdelinquent receivables. This position ensures the timely generationof account statements and coordinates effective collection effortswhile providing exceptional customer service to students, families,faculty, staff, and external partners.

Requirements

Primary Responsibilities

• Generate and distribute billing for student accounts andinstitutional loans
• Counsel students and families regarding billing statements,payment options, and account discrepancies, and establish paymentplans in accordance with university policy
• Determine and process account write‑offs in compliance withuniversity policy and applicable regulations
• Credit report delinquent accounts to credit bureaus
• Ensure compliance with federal, state, and institutionalregulations related to debt collection
• Review accounts with outstanding balances to determinetranscript eligibility

• Perform other duties as assigned in support of the University's Mission

Skills and Abilities

• Strong interpersonal, verbal, and written communicationskills
• Excellent knowledge of Microsoft products (Excel, Word,etc.)
• Ability to use discretion and confidentiality in accordancewith FERPA and University matters
• Ability to work independently and collaboratively
• Strong understanding of receivables management and creditbureau reporting
• Ability to remain seated at a workstation for extended periodsof time
• Strong organizational, time management, and problem-solvingabilities

Qualifications

• Associate Degree Required; Undergraduate Degree Preferred
• 2-4 years of experience with accounts receivable with specificfocus on credit reporting