Student Accounts Support Specialist

ivytech; Indianapolis (IN); On-site; USD 19,000 - 22,000; Part time

Job summary

Ivy Tech Community College in Indianapolis is recruiting for a Federal Work Study Student Accounts Assistant. The role provides administrative support, handles confidential student financial data, and helps with document management and reporting under supervision.

The position emphasizes accuracy, communication with campus personnel, and adherence to FERPA and privacy policies. It offers exposure to higher education financial operations and requires enrollment as a student with SAP status.

Qualifications

• Completed FAFSA on file demonstrating financial need.
• Maintain an aid-eligible SAP status.
• Maintain a minimum of 1 credit hour of enrollment in eligible courses.
• Approximate Start Date: 09/28/2026.
• Pay rate: $15 per hour.

Responsibilities

• Scan and organize incoming mail and documentation for processing by the Student Accounts.
• Create PDF invoice packets and prepare supporting documentation for departmental processes.
• Review student account data for completeness and accuracy and escalate discrepancies to supervisory staff.
• Assist with adding MC holds under established procedures and supervision.
• Assist with processing refund time outs verifying original payment source and logging information with all final approvals completed by supervisory staff.
• Assist with communications and outreach to campus personnel regarding reports and follow-up actions.
• Maintain accurate records and perform other administrative duties as assigned.
• Adhere to FERPA, institutional privacy standards, and confidentiality requirements when handling student records and financial information.

Skills

Microsoft Office

Communication

Organizational skills

Attention to detail

Independent work

Job description

Ivy Tech Community College in Indianapolis is recruiting for a Federal Work Study Student Accounts Assistant. The role provides administrative support, handles confidential student financial data, and helps with document management and reporting under supervision.

The position emphasizes accuracy, communication with campus personnel, and adherence to FERPA and privacy policies. It offers exposure to higher education financial operations and requires enrollment as a student with SAP status.