Student Accounts Specialist: Billing, Cashiering & Support

Ivy Tech Community College; South Bend (IN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition assistance

Retirement savings plan

Job summary

Ivy Tech Community College is seeking a Student Accounts Specialist to support student account operations at our Bursar Office across campuses. You will handle billing, cashiering, and inquiries for students, faculty, staff, and external partners, ensuring accurate, timely processing and compliance.

The role emphasizes problem-solving, attention to detail, and excellent customer service, with $19/hour compensation and full-time employment at Ivy Tech.

Qualifications

• Associate’s degree in business, accounting, finance, or related field; or equivalent work experience.
• Experience with cash handling, account reconciliation, or financial transactions.
• Strong customer service, communication, and interpersonal skills.
• High level of accuracy, attention to detail, and organizational ability.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems.

Responsibilities

• Serve as a primary contact for student account inquiries via phone, email, and in-person communication.
• Research, analyze, and resolve complex student account issues, including tuition, financial aid, and billing discrepancies.
• Explain billing statements, account activity, and financial aid impacts to students and families.
• Assist students with completing online processes related to payments, refunds, and account management.
• Review and manage student account holds, including placing or releasing holds as appropriate.
• Create, monitor, and follow up on payment plans to ensure timely payments.
• Research and resolve returned refunds, stale-dated checks, and missing payments.
• Process account adjustments, refunds, and ensure proper reconciliation of accounts.
• Maintain accurate records and ensure compliance with institutional policies and procedures.
• Perform daily cashiering functions, including payment processing and transcript payments.
• Reconcile daily cash drawers and prepare deposits with required documentation.
• Ensure all transactions are balanced and discrepancies are resolved promptly.
• Manage third-party and workforce billing, including contract setup, invoicing, and payment tracking.
• Review sponsor accounts for accuracy and follow up on outstanding balances.
• Process non-credit and workforce-related billing, vouchers, and claims.
• Ensure proper coding of revenue and cost centers within financial systems.
• Review credit balance reports and initiate refunds where appropriate.
• Reconcile student, agency, and program accounts to ensure accuracy and completeness.
• Monitor outstanding balances and communicate with students regarding payment obligations.
• Assist with audit preparation and ensure compliance with federal, state, and institutional regulations.
• Maintain organized and accurate electronic and physical filing systems.
• Support operational needs of the Bursar Office, including special programs and initiatives.
• Perform other duties as assigned consistent with commonly accepted practices.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Microsoft Office

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Ivy Tech Community College is seeking a Student Accounts Specialist to support student account operations at our Bursar Office across campuses. You will handle billing, cashiering, and inquiries for students, faculty, staff, and external partners, ensuring accurate, timely processing and compliance.

The role emphasizes problem-solving, attention to detail, and excellent customer service, with $19/hour compensation and full-time employment at Ivy Tech.