Student Accounts Specialist - Flexible Hours & Benefits

Ivy Tech Community College; Marion (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition assistance

Job summary

Ivy Tech Community College's Marion Campus is seeking a Student Account Specialist to provide student account support, cashiering services, and frontline customer service to students, faculty, staff, and external partners. This role serves as the primary contact for the office and helps maintain accurate financial records while upholding confidentiality and professionalism.

The position requires collaboration with Directors, Bursar Office staff, Financial Aid, Registrar, Academic Affairs, and

Qualifications

• High school diploma or equivalent is required.
• Demonstrated customer service experience with strong verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• Ability to work independently while contributing effectively as a member of a team.

Responsibilities

• Serve as the primary point of contact for student account inquiries and provide accurate, timely assistance.
• Welcome and assist campus visitors while maintaining a positive customer service experience.
• Explain charges, billing statements, payment options, and refunds, including financial aid impact.
• Assist students with online accounts, payments, refunds, and payment plans.
• Collaborate with Finance, Financial Aid, Registrar, and other departments to support student success.
• Balance cash drawers and reconcile daily cashiering activity in accordance with policies.
• Maintain accurate student account records and ensure compliance with FERPA and regulations.

Skills

Customer service

Communication

Confidentiality

Organization

Teamwork

Education

High school diploma or equivalent

Associate degree

Job description

Ivy Tech Community College's Marion Campus is seeking a Student Account Specialist to provide student account support, cashiering services, and frontline customer service to students, faculty, staff, and external partners. This role serves as the primary contact for the office and helps maintain accurate financial records while upholding confidentiality and professionalism.

The position requires collaboration with Directors, Bursar Office staff, Financial Aid, Registrar, Academic Affairs, and