Student Accounts Assistant Federal Work Study

Ivy Tech Community College of Indiana; Indianapolis (IN); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Competitive benefits

Professional development programs

Job summary

Ivy Tech Community College of Indiana seeks a Student Accounts Federal Work Study Assistant to support the Student Accounts team. You will handle document management, account review, reporting, and campus outreach while protecting FERPA privacy and data security.

This role emphasizes accuracy, reliability, and professional communication as you gain experience in student financial services operations and higher education administration.

Qualifications

• Completed FAFSA on file demonstrating financial need.
• Maintain an aid‑eligible SAP status.
• Maintain a minimum of 1 credit hour of enrollment in eligible courses.

Responsibilities

• Scan and organize incoming mail and documentation for processing.
• Create PDF invoice packets and prepare supporting documentation.
• Review student account data for completeness and accuracy.
• Assist with processing refund time outs and approvals.
• Assist with campus outreach and communications on reports.

Skills

Professionalism

Confidentiality

Organization

Communication

Independence

Procedures

Education

FAFSA on file

SAP status

Enrollment in eligible courses (1 credit hour)

Tools

Microsoft Office

Reporting tools

Job description

PURPOSE OF POSITION

The Student Accounts Federal Work Study Assistant provides administrative and operational support to the Student Accounts team. This position assists with document management, account review processes, reporting, outreach efforts, and student account maintenance while gaining experience with student financial services operations. The student employee will handle sensitive student information and must comply with all institutional privacy, confidentiality, and data security requirements. Duties are based on tasks identified for VA processing, BankMobile support, account review, and campus outreach activities.

DUTIES AND RESPONSIBILITIES

• Scan and organize incoming mail and documentation for processing by the Student Accounts.
• Create PDF invoice packets and prepare supporting documentation for departmental processes.
• Review student account data for completeness and accuracy and elevate discrepancies to supervisory staff.
• Assist with adding MC holds under established procedures and supervision.
• Assist with processing refund time outs verifying original payment source and logging information with all final approvals completed by supervisory staff.
• Assist with communications and outreach to campus personnel regarding reports and follow-up actions.
• Maintain accurate records and perform other administrative duties as assigned.
• Adhere to FERPA, institutional privacy standards, and all confidentiality requirements when handling student records and financial information.

ADDITIONAL QUALIFICATIONS

• Demonstrate professionalism, reliability, and attention to detail.
• Be comfortable working with confidential student and financial information.
• Possess basic computer skills, including Microsoft Office applications.
• Have strong organizational and communication skills.
• Be able to work independently while appropriately escalating questions or concerns.
• Demonstrate the ability to follow written procedures and maintain data accuracy.

INTERNSHIP LEARNING OUTCOMES AND OBJECTIVES

• Develop an understanding of student accounts, financial aid, and business office operations.
• Gain experience handling confidential information in compliance with FERPA and institutional policies.
• Strengthen data review, reconciliation, and record‑management skills.
• Improve professional communication and customer service abilities.
• Develop proficiency with higher education administrative systems and reporting tools.
• Demonstrate attention to detail and accuracy in financial and administrative processes.

GENERAL QUALIFICATIONS

• Completed FAFSA on file demonstrating financial need.
• Maintain an aid‑eligible Sasfactory Academic Progress (SAP) status.
• Maintain a minimum of 1 credit hour of enrollment in eligible courses.

Approximate Start Date: 09/28/2026. Last Date of Employment: End of Federal Work Study eligibility or academic year. Supervision Received: Director of Student Accounts.

Pay Rate: $15 per hour.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by TitleIX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to TitleIX may be referred to the College’s TitleIX Coordinator or to the US Department of Education Office of Civil Rights.

OUR CULTURE AND BEHIND THE SCENES

At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life‑changing achievements. As Indiana’s only full‑fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together.

• Competitive benefits and professional development programs.
• The most advanced technologies in our classrooms and training facilities.
• Collaborative and innovative culture with a focus on creativity and employee belonging.
• Commitment to adapting to meet Indiana’s workforce needs and fostering a sustainable, inclusive workplace.