Student Accounts Specialist II

Florida International University; Miami (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Florida International University seeks a customer-focused professional to join Student Financials Services. You will support admissions, financial aid, registration, and billing matters, serving students, parents, and staff.

Responsibilities include updating student accounts in PeopleSoft, analyzing data to reduce outstanding balances, and collaborating with advisors and departments to clarify cases. The role also covers training staff and participating in projects.

Qualifications

• Bachelor's degree and 2 years of relevant experience.
• Experience working in Higher Education.
• Effective customer service skills.
• Ability to analyze data.
• Ability to work in a team environment.

Responsibilities

• Assist and support Student Financials operations within the Office of the Controller.
• Provide excellent customer service and support via call center, email, written correspondence or in-person to resolve problems and address issues from students, parents, faculty/staff and academic departments.
• Work with student advisors, colleges, or other University departments to clarify situations, as necessary.
• Provide support and up-to-date information to prospective and current students in the areas of Admissions, Financial Aid, Registration, One Stop, and Graduation, as assigned.
• Updates student account information in PeopleSoft or other ERP software programs, ensuring the integrity of the data.
• May perform analysis on student account data to determine trends in an effort to decrease outstanding Accounts Receivable (A/R) and collection account placement.
• Assists with managing the process to bill, collect and apply payments related to Florida Prepaid contracts and all other Third Party tuition contracts, as assigned.
• May train, develop and supervise student and/or temporary staff, as assigned.
• Participates in the development and implementation of new strategies for improvement in the Student Financials office.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Assists with special projects as needed.

Skills

Customer service

Data analysis

Teamwork

Education

Bachelor's degree

Job description

Florida International University seeks a customer-focused professional to join Student Financials Services. You will support admissions, financial aid, registration, and billing matters, serving students, parents, and staff.

Responsibilities include updating student accounts in PeopleSoft, analyzing data to reduce outstanding balances, and collaborating with advisors and departments to clarify cases. The role also covers training staff and participating in projects.