Student Accounts Support Specialist

University of Central Florida; Orlando (FL); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid time off

Retirement savings options

Education assistance

Job summary

University of Central Florida is seeking a Student Accounts Advisor within Financial Affairs to guide students and families through payment processes, refunds, and account changes. You will handle inquiries, explain policies, and support the Student Account Services workflow.

The role emphasizes accurate data handling, timely service, and collaboration with campus departments to resolve issues and keep student records current.

Qualifications

• High School Diploma or equivalent required.
• Experience providing professional, courteous service and clearly explaining financial policies.
• Ability to collect, verify, and accurately process financial data with high accuracy.

Responsibilities

• Provides professional, courteous and timely customer service to students, parents and other university customers regarding payments, holds and refunds.
• Maintains Academic Record Change process including late Add/Late Drop courses, swap and Medical Withdrawals.
• Collects, verifies and corrects data from students, faculty, staff and other members of the university community.
• Creates entries for posting to the general ledger via the group post process.
• Reviews and verifies student information with respect to electronic funds transmitted to the university on their behalf.
• Prepares statement of fees paid and statement of charges.
• Calculates tuition, fees and other charges for students seeking reinstatement to classes.
• Reviews, explains, and verifies tuition payments as it relates to students annual 1098T tax forms.
• Assists with the collection of university accounts receivable.
• Other duties as assigned.

Skills

Customer service

Data accuracy

Excel

PeopleSoft

ERP

Higher education policies

Call center experience

Education

High School Diploma

Tools

Microsoft Excel

PeopleSoft

ERP systems

Job description

University of Central Florida is seeking a Student Accounts Advisor within Financial Affairs to guide students and families through payment processes, refunds, and account changes. You will handle inquiries, explain policies, and support the Student Account Services workflow.

The role emphasizes accurate data handling, timely service, and collaboration with campus departments to resolve issues and keep student records current.