Student Account Collections Generalist II

Florida International University; Miami (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Florida International University in Miami seeks a service-oriented administrative professional to support Admissions, Financial Aid, Registration and OneStop Enrollment Services. You will represent Student Financial Services in matters requiring policy interpretation and provide accurate account information to students, parents and faculty.

You will analyze past due balances, coordinate with collection agencies, apply payments, and deliver excellent service via call center, email or in person.

Qualifications

• Bachelor's degree and 2 years of relevant experience.
• Intermediate Excel experience preferred.
• Effective analytical skills.
• Experience working in Higher Education.
• Customer service experience.

Responsibilities

• Provide top-level customer service to prospective and current students, parents, and faculty in Admissions, Financial Aid, Registration, and OneStop Enrollment Services.
• Analyze student account receivables data to identify past-due balances and trends and coordinate collections.
• Manage the process to review and apply payments related to collection agency activity for student accounts.
• Support students via call center, email, written correspondence or in-person to resolve issues.
• Collaborate with student advisors, colleges, or other university departments to clarify situations.
• Assist with billing, collecting and applying payments related to Florida Prepaid contracts and other 3rd party tuition contracts.

Skills

Customer service

Analytical skills

Higher Education experience

Education

Bachelor's degree

Tools

Excel

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

Provides the highest level of customer service to prospective and current students, parents and faculty/staff in the areas of, but not limited to: Admissions, Financial Aid, Registration, and OneStop Enrollment Services. Serves as a representative of Student Financial Services concerning issues relating to student accounts that require interpretation of policies, procedures and programs.

• Assists and supports Student Financial operations within the Office of the Controller.
• Performs thorough analyses on student account receivables data to place past due balances in collections and determine trends in an effort to decrease outstanding Accounts Receivable (A/R). Performs all aspects involved in placing and maintaining past due accounts with collection agencies.
• Manages the process to review and apply payments related to collection agency activity for student accounts.
• Provides excellent customer service and support via call center, email, written correspondence or in-person to resolve problems and address issues from students, parents, faculty, staff and academic departments.
• Works with student advisors, colleges, or other university departments to clarify situations, as necessary.
• Provides support and up-to-date information to prospective and current students in the areas of Admissions, Financial Aid, Registration, OneStop and Graduation, as assigned.
• Participates in the development and implementation of new strategies for improvement in the Student Financials department.
• Assists with special projects as needed.
• Assists with managing the process to bill, collect, and apply payments related to Florida Prepaid contracts and all other 3rd party tuition contracts, as assigned.

Minimum Qualifications

Bachelor's degree and 2 years of relevant experience.

Desired Qualifications

• Intermediate Excel experience preferred.
• Effective analytical skills.
• Experience working in Higher Education.
• Customer service experience.

Job Category

Administrative

Advertised Salary

$50,000 to $55,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Working Condition(s)

Required to spend 50% or more of time operating a computer

Pre-Employment Requirements

Expanded Background Check

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.