Student Accounts & Financial Aid Coordinator

Dillard University; New Orleans (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Dillard University is seeking an experienced Bursar/Student Accounts Specialist to support billing, financial aid posting, and collections. You will interact with students and parents to deliver excellent customer service while resolving account inquiries and issues.

The role requires accuracy in posting aid, reconciling accounts, and maintaining records, with supervision of student workers and collaboration across university offices.

Qualifications

• Experience in customer service and accounts receivable collections is desirable.
• Familiarity with financial aid knowledge is a plus.
• Ability to research inquiries and respond accurately.

Responsibilities

• Advise on tuition cost and general student account information.
• Respond to inquiries about student accounts, billing statements, and policies.
• Post financial aid to student accounts and process refunds/payments.
• Analyze accounts, reconcile discrepancies, and maintain records.
• Coordinate with students for delinquent accounts and collections.
• Oversee student workers and maintain data security of files.
• Communicate with university departments, auditors, and external agencies.
• Prepare accounting reports for administrative use.

Skills

Customer service

Accounts receivable

Problem solving

Attention to detail

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Dillard University is seeking an experienced Bursar/Student Accounts Specialist to support billing, financial aid posting, and collections. You will interact with students and parents to deliver excellent customer service while resolving account inquiries and issues.

The role requires accuracy in posting aid, reconciling accounts, and maintaining records, with supervision of student workers and collaboration across university offices.