Financial Aid Program Lead (II)

Florida International University; Miami (FL); On-site; USD 48,000 - 55,000; Full time

Job summary

Florida International University in Miami seeks a Financial Aid Officer II to coordinate HWCOM Special Programs, manage awarding and tracking of financial aid, and support current and prospective students.

The role emphasizes process improvement, FERPA compliance, customer service, and collaboration with bursar and scholarship staff to deliver accurate aid information, training, and reporting.

Qualifications

• Bachelor's degree and two (2) years of financial aid or related experience or a Master's degree and one (1) year of financial aid or related experience.
• Experience working in higher education.

Responsibilities

• Coordinates all activities that pertain to HWCOM Special Programs, including processing, awarding, and tracking of all financial aid packages.
• Develops and implements procedures for HWCOM Special Programs to improve and streamline the financial aid process.
• Provides customer service to prospective and current students via emails, phone calls, and in-person.
• Monitors, analyses, and manages all Bursar functions for HWCOM Special Programs including student payments, balances due, and student refunds statuses.
• Coordinates the HWCOM Scholarship Stewardship program and prepares related reports.

Skills

Financial aid knowledge

Customer service

Office administration

Education

Bachelor's degree

Master's degree

Tools

PowerPoint

ImageNow

CanvasMED

Job description

Florida International University in Miami seeks a Financial Aid Officer II to coordinate HWCOM Special Programs, manage awarding and tracking of financial aid, and support current and prospective students.

The role emphasizes process improvement, FERPA compliance, customer service, and collaboration with bursar and scholarship staff to deliver accurate aid information, training, and reporting.