Student Account Generalist II

Florida International University; Miami (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Florida International University seeks a customer-focused professional to join Student Financials Services. You will support admissions, financial aid, registration, and billing matters, serving students, parents, and staff.

Responsibilities include updating student accounts in PeopleSoft, analyzing data to reduce outstanding balances, and collaborating with advisors and departments to clarify cases. The role also covers training staff and participating in projects.

Qualifications

• Bachelor's degree and 2 years of relevant experience.
• Experience working in Higher Education.
• Effective customer service skills.
• Ability to analyze data.
• Ability to work in a team environment.

Responsibilities

• Assist and support Student Financials operations within the Office of the Controller.
• Provide excellent customer service and support via call center, email, written correspondence or in-person to resolve problems and address issues from students, parents, faculty/staff and academic departments.
• Work with student advisors, colleges, or other University departments to clarify situations, as necessary.
• Provide support and up-to-date information to prospective and current students in the areas of Admissions, Financial Aid, Registration, One Stop, and Graduation, as assigned.
• Updates student account information in PeopleSoft or other ERP software programs, ensuring the integrity of the data.
• May perform analysis on student account data to determine trends in an effort to decrease outstanding Accounts Receivable (A/R) and collection account placement.
• Assists with managing the process to bill, collect and apply payments related to Florida Prepaid contracts and all other Third Party tuition contracts, as assigned.
• May train, develop and supervise student and/or temporary staff, as assigned.
• Participates in the development and implementation of new strategies for improvement in the Student Financials office.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Assists with special projects as needed.

Skills

Customer service

Data analysis

Teamwork

Education

Bachelor's degree

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

Provides the highest level of customer service to prospective and current students, parents, and faulty/staff in the areas of, but not limited to: Admissions, Financial Aid, Registration, and One Stop Enrollment Services. Serves as a representative of Student Financials Services concerning issues relating to student accounts that require interpretation of policies, procedures and programs.

• Assists and supports Student Financials operations within the Office of the Controller.
• Provides excellent customer service and support via call center, email, written correspondence or in-person to resolve problems and address issues from students, parents, faculty/staff and academic departments.
• Works with student advisors, colleges, or other University departments to clarify situations, as necessary.
• Provides support and up-to-date information to prospective and current students in the areas of Admissions, Financial Aid, Registration, One Stop, and Graduation, as assigned.
• Updates student account information in PeopleSoft or other ERP software programs, ensuring the integrity of the data.
• May perform analysis on student account data to determine trends in an effort to decrease outstanding Accounts Receivable (A/R) and collection account placement.
• Assists with managing the process to bill, collect and apply payments related to Florida Prepaid contracts and all other Third Party tuition contracts, as assigned.
• May train, develop and supervise student and/or temporary staff, as assigned.
• Participates in the development and implementation of new strategies for improvement in the Student Financials office.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Assists with special projects as needed.

Minimum Qualifications

Bachelor's degree and 2 years of relevant experience.

Desired Qualifications

• Experience working in Higher Education.
• Effective customer service skills
• Ability to analyze data.
• Ability to work in a team environment.

Job Category

Administrative

Advertised Salary

$50,000 - $55,000

Work Schedule

Begin time: 8:30 AM
End time: 5:00 PM

Working Condition(s)

Required to spend 50% or more of time operating a computer

Pre-Employment Requirements

Expanded Background Check

Other Information

Ability to work flexible hours as needed.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affiliated Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.