Student Accounts Recovery Specialist

Eastern University; Chesterbrook (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Eastern University is seeking a Recovery Representative to respectfully recover past due and delinquent consumer accounts. You will research, investigate, and negotiate while maintaining trustful relationships and ensuring timely payments from both inactive and active accounts.

The role emphasizes counseling students on payments and options, collaborating with student accounts staff, and producing timely reports to the Director of Student Accounts in a professional, Christian mission-driven

Qualifications

• Bachelor’s Degree in an appropriate field.
• 0-2 years of experience in higher education, customer service and contact center.
• Attention to detail with problem solving and ability to work in both teams and independently.
• Excellent written and oral communication skills.
• Understanding and support for the University’s Christian mission.

Responsibilities

• Use system resources to identify, review, assign and contact consumers with past due balances.
• Counsel students on payments, arrangements and Private Alternative Loan options.
• Assist student accounts staff with in-house collections and outside vendors.
• Execute in-house collections communications (letters, emails, contracts, calls).
• Provide quarterly reports to the Director of Student Accounts.
• Serve as a point of contact for collection company inquiries.

Education

Bachelor’s Degree in an appropriate field

0-2 years of experience in higher education, customer service and contact center

Job description

Eastern University is seeking a Recovery Representative to respectfully recover past due and delinquent consumer accounts. You will research, investigate, and negotiate while maintaining trustful relationships and ensuring timely payments from both inactive and active accounts.

The role emphasizes counseling students on payments and options, collaborating with student accounts staff, and producing timely reports to the Director of Student Accounts in a professional, Christian mission-driven